Wachswender François

Incoming calls as a subcontractor for SFR (Nectar unit). I responded to customers experiencing technical or administrative problems, with the mission of providing clear and effective solutions. One of the objectives was also to turn calls into commercial opportunities, through additional sales adapted to customer needs.

Outgoing calls from prospect lists as part of a qualification campaign for Aterno (heating company). My role was to qualify contacts, assess their needs, and schedule appointments with technicians who would then close the sale. Objectives: identify serious leads, ensure a good conversion rate, and provide a positive customer experience from the first contact.

Assisting elderly or disabled individuals, primarily in nursing homes. Hygiene, comfort, and relational care. Extensive experience in benevolent communication, active listening, and managing complex and emergency situations.

This experience has allowed me to develop excellent adaptability, a deep sense of humanity, and great professional rigor.

Today, I want to share this knowledge through educational content, customer support, or remote work assignments in the medico-social, consulting, or assistance fields.