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Volker EbertVE

Volker Ebert

Change Manager

€997/day
München, DE
8-15 years
Organizational Change Management
Transformation & Change Management
Transition Management
Business Coaching
IT Operations Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Volker

Volker Ebert – Freelance IT Service & Change Manager
With over 20 years of experience in the IT industry, I support companies in optimizing their IT services, successfully managing change processes, and efficiently implementing projects.
At companies like Hewlett-Packard Enterprise, Experis (Manpower/Proservia), and Allianz, I have led complex transformation and transition projects, managed service partners, and sustainably improved SLAs and KPIs. My approach combines structured process thinking (ITIL, SCRUM) with strong communication skills – certified as an NLP Trainer and Change Management Consultant.
What I offer:

IT Service Management – Setup, management, and optimization of IT services and service providers
Change Management – Support for transformation projects, workshops, and organizational development
Project Coordination – Rollouts, Transition & Transformation, agile project management
Contract & Supplier Management – SLA negotiation, provider management, KPI tracking

I bring not only methodological competence but also entrepreneurial thinking – I have been successfully running my own business in parallel since 2014.

  • German

    Native or bilingual

  • English

    Conversational

Can work on-site
München (up to 50km)

Experience

  • Musikschule
    Contract, Student, and Room Administration
    ENTERTAINMENT AND LEISURE
    January 2014 - March 2026 (12 years and 2 months)
    München, Germany
    Fee administration, accounting, payroll, budget Organization of student/teacher concerts and masterclasses, as well as special projects Advertising, communication, moderation
    Social Media Digital Accounting Event Management
  • Experis GmbH & Co. KG
    IT Service Operations
    January 2016 - January 2023 (7 years)
    Management and optimization of IT services Management of service partners (suppliers) Coordination of projects, rollouts, transition and transformation projects Optimization of organization, processes, and finances Management of contracts, service levels (SLA), and tracking of performance indicators (KPI), SCOPE
  • Hewlett-Packard Enterprise
    Client Capability Lead
    January 2012 - January 2016 (4 years)
    Management, leadership, and optimization of IT services Coordination of site and field projects, rollouts, transition, and transformation Provider management of selected service providers
Check out Volker's experience

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Education

  • Visibility and Brand Building
    Hermann Scherer GmbH & Co. KG
    2022
    Sichtbarkeit und Markenbildung
  • Online Business & Marketing Training
    Exasize FZ-LLC
    2022
    Online Business & Marketing Training
Check out Volker's education

Skill set

IT Service Management
IT Project Management

Categories