Freelancer profile translated to English.

Description

🚀 Multichannel Customer Support Expert, Chat & Community Management

Welcome!

With over 7 years of experience in customer relations and outsourcing (BPO), I now assist companies, e-commerce businesses, and digital brands in managing and satisfying their community.

My background allows me to offer rare freelance expertise:

Senior Customer Advisor (Intelcia): 5 years of perfect mastery of technical and commercial support, sales, and problem-solving.

Team Leader & Production Manager (Intelcia / Freespace): 3 years of quality management, stress management, and process optimization.

By entrusting me with your customer service, you gain an autonomous partner who understands your business challenges and knows how to drive user satisfaction.

🛠️ MY AREAS OF INTERVENTION:

Multichannel Support: Managing your live chat, email, and ticketing message flows (Zendesk, Crisp, Gorgias...).

Community Management & Moderation: Engaging and moderating your social networks and community channels (Discord, Telegram, Instagram...).

Technical & Commercial Support: Handling complaints, N1/N2 assistance, and follow-ups to maximize your conversions.

🌟 WHY COLLABORATE TOGETHER?

Results-driven culture: Constant focus on responsiveness (SLA) and customer satisfaction (CSAT).

Managerial Autonomy: Ability to integrate instantly with your tools and structure your support.

Available immediately to discuss your needs. Let's discuss your project with a click! 📩

Industry field of expertise

Languages

French
Fluent

Workplace preferences

Remote only

Primarily works remotely

OSCARO.COM
Product Sheet Designer
AUTOMOBILE
January 2020 - May 2021 (1 year and 4 months)
Antananarivo, Madagascar
Details of the parts with information concerning dimensions, price, weight,
the creation of this product sheet was my main task
Web Writing Multichannel Customer Support
intelcia
Multichannel Customer Advisor (Technical & Commercial) — Intelcia
June 2017 - September 2024 (7 years and 3 months)
Tananarive, Madagascar
For 5 years within the Intelcia group, I managed remote customer relations for major brands in the French-speaking market. This position of high responsibility required a dual, specialized skill: technical resolution and commercial performance.
Customer Service Management Email Processing Customer Service Multichannel Customer Support Chat