Freelancer profile translated to English.
Back to original languageAbout Voahary Fitia
My goal is to help companies builda strong**, **human**, and **high-performingcustomer relationship, while moving towards strategic responsibilities.
- I don't just respond to clients, I secure the relationship and grow their value.
- I work with companies that want a human, controlled, and profitable customer relationship.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- NETINOBYCONCENTRIXModeratorSOCIAL NETWORKSJanuary 2024 - Today (2 years and 5 months)Analysis and moderation of content (posts, comments, videos) on social networks Strict application of moderation guidelines and policies Reporting and removal of non-compliant content Handling user alerts and escalating sensitive cases Contribution to community safety and brand protection Work in a demanding environment with quality and productivity objectives
- EPHENA-AntananarivoSalespersonJanuary 2020 - January 2024 (4 years)Customer relationship management (pre, during, and post-sale) Responding to customer inquiries via messaging and social networks Presenting and adapting offers to customer needs Order tracking and coordination with internal teams Contribution to customer satisfaction and loyalty
- EPHENA-AntananarivoSalespersonJanuary 2020 - January 2024 (4 years)Customer relationship management (pre, during, and post-sale) Responding to customer inquiries via messaging and social networks Presenting and adapting offers to customer needs Order tracking and coordination with internal teams Contribution to customer satisfaction and loyalty
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Education
- Freelance & Virtual Assistant TrainingFormationFreelance&AssistanteVirtuelle–
- Bachelor's degree in Management and AccountingISSEGAntananarivo2017LicenceenGestionetcomptabilité