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Vladyslava G.VG

Vladyslava G.

CUSTOMER SUCCESS ENABLEMENT MANAGER

€219/day
Denpasar, ID
8-15 years
customer success
Product management
Business analysis
knowledge management
Training

Average response time: 1 hour

About Vladyslava

I build systems and experiences that make complexity simple and scalable. My strength is in transforming processes into clear and practical solutions. Whether it’s enabling teams, designing knowledge flows, or shaping strategies that help businesses grow. What I value most is making an impact by creating solutions that endure, enhance consistency, and open new opportunities.

  • Russian

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

  • French

    Basic

  • Ukrainian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • NAVIGATOR GLOBAL (DENTSU + SANTANDER)
    CUSTOMER SUCCESS ENABLEMENT SPECIALIST
    IMPORT AND EXPORT
    June 2025 - December 2025 (6 months)
    Barcelona, Spain
    • Built the customer-facing Knowledge Base and guided articles in Stonly from zero, supporting scalable customer onboarding and product adoption without reliance on 1:1 support.
    • Created internal playbooks, escalation paths and operating model documentation in Confluence, improving product understanding and alignment across Customer Success, Product, Operations, Compliance and wider go-to-market stakeholders.
    • Designed a structured onboarding and enablement program covering product functionality, compliance workflows and international trade concepts, helping new hires reach demo readiness by week two.
    • Supported early team scaling by contributing to hiring interviews, onboarding structure and internal readiness before launch.
    • Conducted adverse media and sanctions screening for 100+ SMEs, partnering with Compliance to validate onboarding outcomes and unblock eligible businesses.
    international trade customer success strategy Compliance knowledge base management Start-up
  • "AMADEUS"
    CRM MARKETING PLATFORM SPECIALIST
    HOSPITALITY
    June 2022 - May 2025 (2 years and 11 months)
    Barcelona, Spain
    • Managed a portfolio of 10+ high-value hospitality clients, including Village, First Hotels and Flemings, ensuring tailored CRM guidance and a high client satisfaction rate.
    • Improved client onboarding through in-depth training, structured product guidance and personalised support, reducing repeat queries by 15%.
    • Collaborated with marketing and technical teams to optimise CRM solutions and improve customer journeys, increasing engagement and product adoption.
    • Resolved 90% of complex client issues independently, improving customer satisfaction and ensuring timely delivery of solutions.
    • Received a 10-star review for outstanding support, ownership and proactive communication from a previously dissatisfied client.
    customer engagement campaign workflow critical thinking Salesforce Marketing
  • "NAVBLUE"
    IT OPERATIONS / NOC SPECIALIST
    AVIATION AND AEROSPACE
    October 2018 - December 2023 (5 years and 2 months)
    Kharkiv, Kharkiv Oblast, Ukraine
    • Led critical incident management for global aviation clients, ensuring minimal downtime and operational continuity.
    • Optimised system usability by implementing client feedback, resulting in a 15% reduction in support tickets and improved customer experience.
    • Successfully prevented major service disruptions by identifying technical bottlenecks and managing high-priority client communications.
    • Provided clear, professional updates to stakeholders during crises, ensuring transparency and trust.
    • Built a strong foundation in technical troubleshooting, incident management, documentation and cross-functional operations.
    Atlassian JIRA troubleshooting Data analysis API stakeholder management
Check out Vladyslava's experience

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Education

  • BACHELOR OF FOREIGN LANGUAGES
    Kharkiv National University
    2019
    BACHELOR OF FOREIGN LANGUAGES
  • WEB-DESIGN AND MARKUP COURSES
    Easycode IT school
    2019
    WEB-DESIGN AND MARKUP COURSES
Check out Vladyslava's education

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