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Description

Hello and welcome!

I am very happy that you are looking at my profile.

My hourly rate is €29/h net without telephony and €35/h net with telephony.

I am happy to take on the following tasks for you:

- Customer support in the back office (email, chat, social media, tickets)

- Guest relations

- Telephone customer support with surcharge

- Community management (Instagram, Facebook, TikTok, Youtube, Trustpilot)

- Email marketing / Email acquisition

- LinkedIn Social Selling / Recruiting

- Conduct meetings with clients and represent your company

- Telephone secretarial service with surcharge

- Appointment management and calendar management

- Organization of meetings / events

- Data maintenance / data entry

- Master data maintenance

- Research (addresses, companies, contact persons, candidates, other)

- Email processing and email management

- Administrative office tasks

- Writing activities of all kinds

- Personal assistance

- Executive assistant

I have already worked with the following programs:

- Zendesk

- Freshdesk

- Helpdesk

- Gorgias

- Jira

- Billbee

- Easy Bill

- Shopify

- PayPal

- TrustPilot

- Easy DHL

- JTL

- Microsoft Office

- Google Forms / Sheets

- SAP / SAP Hana

- Leaddesk

- Salesforce

- David

- Trello

- Miroboards

- Member Spot

- HubSpot

- Elsbeth

- Own CRM programs from clients

- VIAS

Industry field of expertise

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Selbstständig
Guest Relations Manager
March 2025 - Today (1 year and 3 months)
Guest relations
Reservation management
Back office
Hotels/Vacation rentals

Booking, Airbnb, WhatsApp, Emails, Calls, skills=[]
Yoummday
Customer Service Representative
TELECOMMUNICATIONS
May 2023 - Today (3 years and 1 month)
Activities:

- Various clients in customer service and sales, skills=[]
expertcloud.de GmbH
Back Office Employee
ENERGY AND UTILITIES
May 2023 - Today (3 years and 1 month)
Activities:

- Back office work
- Written customer service
- Email processing
- Data maintenance, skills=[]