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Vivien TürkVT

Vivien Türk

Malt Linker

Office Manager, Guest Relations, Customer Support

€250/day
1 project
Berlin, DE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Vivien

Hello and welcome!

I am very happy that you are looking at my profile.

My hourly rate is €29/h net without telephony and €35/h net with telephony.

I am happy to take on the following tasks for you:

- Customer support in the back office (email, chat, social media, tickets)
- Guest relations
- Telephone customer support with surcharge
- Community management (Instagram, Facebook, TikTok, Youtube, Trustpilot)
- Email marketing / Email acquisition
- LinkedIn Social Selling / Recruiting
- Conduct meetings with clients and represent your company
- Telephone secretarial service with surcharge
- Appointment management and calendar management
- Organization of meetings / events
- Data maintenance / data entry
- Master data maintenance
- Research (addresses, companies, contact persons, candidates, other)
- Email processing and email management
- Administrative office tasks
- Writing activities of all kinds
- Personal assistance
- Executive assistant

I have already worked with the following programs:

- Zendesk
- Freshdesk
- Helpdesk
- Gorgias
- Jira
- Billbee
- Easy Bill
- Shopify
- PayPal
- TrustPilot
- Easy DHL
- JTL
- Microsoft Office
- Google Forms / Sheets
- SAP / SAP Hana
- Leaddesk
- Salesforce
- David
- Trello
- Miroboards
- Member Spot
- HubSpot
- Elsbeth
- Own CRM programs from clients
- VIAS
  • German

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Selbstständig
    Guest Relations Manager
    March 2025 - Today (1 year and 3 months)
    Guest relations
    Reservation management
    Back office
    Hotels/Vacation rentals

    Booking, Airbnb, WhatsApp, Emails, Calls, skills=[]
  • Yoummday
    Customer Service Representative
    TELECOMMUNICATIONS
    May 2023 - Today (3 years and 1 month)
    Activities:

    - Various clients in customer service and sales, skills=[]
  • expertcloud.de GmbH
    Back Office Employee
    ENERGY AND UTILITIES
    May 2023 - Today (3 years and 1 month)
    Activities:

    - Back office work
    - Written customer service
    - Email processing
    - Data maintenance, skills=[]

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Education

  • Medical Practice
    2015
    Medizinische Fachangestellte

Skill set (39)

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