Freelancer profile translated to English.
Back to original languageAbout Vivien
Consulting for over 5 years, I have completed several assignments for major French groups, particularly at Air Liquide. My experience is focused on IT departments, but I remain perfectly adaptable in other areas. My main skills include: producing deliverables, mastering tools (Excel/Gsheet, ServiceNow), project and activity management, rigor, and follow-up (financial, tasks/actions). My interpersonal skills and adaptability make me a true all-rounder, quickly becoming an essential element in an organization.
English
Fluent
French
Native or bilingual
Spanish
Fluent
Can work on-site
Paris (up to 10km)
Experience
- Air LiquideNetwork & Telecom PMORAW MATERIALS INDUSTRYOctober 2017 - December 2021 (4 years and 2 months)92400 Courbevoie, FranceAssignment succession for 4 years on various subjects:- Support for a transformation of the activity of the Network & Telecom Service Line Delivery team of the Air Liquide IT department- Automation of Reporting (Service Quality (Incident, Planning Follow-up, Metrology...) and CMDB (Asset Follow-up and correct filling of the Service Now tool, KPIs, management of the IT service provider, implementation of rules (contract, maintenance code, ...))- PMO on a global WAN RFP (Construction of the technical and financial baseline, management, action follow-up) and deployment support (Problem Solving, Reporting, Planning)- Project Manager on a WAN RFP for Africa / Middle East (Baseline, Provider Benchmark, Recommendations)- Industrialization of request processing by creating/defining for each of them: a number of mandays and a predefined processing time, a catalog of Integrator UOs (HO/HNO), SNOW change templates, Migration sheets, various costs (Maintenance, License, Supervision)- Outsourcing of simple request processing to an Integrator via a call for tenders (Specifications, Manager, Analysis of responses and recommendations)- Automation of activity monitoring (Finance (Supplier invoices, Team mandays, Re-invoicing to clients), Team capacity planning (projects, requests, transverse activities), Support for client meetings)- Support for the construction of technical standards for services (WAN, LAN, WIFI, Telephony)- Definition and implementation of a shared tool between Delivery activities (quote creation) and management control, updating ServiceNow via APIs.- PMO role for the Network & Telecom teams, in charge of transverse operational subjects, coordination, and reporting to management.- Service Line referent role for the implementation of a group capacity planning module in ServiceNOW
- Devoteam Management ConsultingConsultantDIGITAL AND ITFebruary 2017 - October 2019 (2 years and 8 months)92300 Levallois-Perret, FranceConsultant for 2 years at Devoteam Management Consulting, I learned the consulting profession and completed my first assignments for clients, as well as internal assignments for the firm.
- EDFService MarketingENERGY AND UTILITIESFebruary 2017 - September 2017 (7 months)Assignment at EDF: IT Department Service Marketing- Catalog construction (Service sheet, Presentation video)- Implementation of SLAs, pricing grid, package/segmentation- Creation of a communication channel with clients (Sharepoint)
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Education
- Engineering degree, information systems management and financial engineeringECAM-EPMI2017Diplôme d'ingénieur, management des systèmes d'information et ingénierie financière
- Math-Physics preparatory classGustave Monod Enghien les bains2014Prépa math-physique