Freelancer profile translated to English.
Back to original languageAbout Vivien
Experienced and multi-skilled manager, I have alternated operational and responsible roles in companies of different sizes (large corporations, SMEs, Start-ups).
From my perspective, operational excellence combined with quality customer experience are key elements to contribute to the success of a project.
Analytical, rigorous, creative and ROI-oriented, while having a sense of teamwork and communication, I wish to make my skills available to support companies in their development or transformation.
French
Native or bilingual
English
Conversational
Spanish
Conversational
Can work on-site
Paris (up to 50km)
Experience
- The Sanctuary GroupOperations DirectorSPORTSMarch 2022 - August 2022 (6 months)Paris, France- Operational management of all Group brands (Aqua by, Le Cercle Boxing, Poses Studios)- Overhaul of the company's financial management: Internalization of Business Plan, Operational Reporting- Definition and structuring of departments (Marketing & Communication, HR, Finance, Operations, Technical & Sales) in preparation for brand and Group development. Internalization of HR management (Payfit deployment) and accounting (Spendesk launch).- Overhaul of customer management policy with the deployment of an internal lab, outsourcing of the sales department, and digitalization of customer relations.- Implementation of a new multi-brand and multi-channel sales strategy.- Relaunch of the Poses Yoga brand as Poses Studios with a multi-sport offering.- Deployment of a new outsourced multi-technical service solution.
- EPISODOperations DirectorSPORTSApril 2018 - March 2022 (3 years and 11 months)Île-de-France, France- Relaunch of the EPISOD Sports Studios brand and definition of all company processes.- Management of all customer experience related services (Operations, Customer Relations, CRM & IT) and growth drivers (B2B, Marketplace, digital solutions).- Construction of the 5-year Business Plan and associated budget monitoring.- Launch and management of the EPISOD Live service.- Management of a team of 90 people (managers, trainers, studio staff, and customer relations/B2B team).
- CMG Sports ClubSales DirectorSPORTSNovember 2015 - March 2018 (2 years and 4 months)- Definition of the sales strategy (multi-channel).- Definition of offers (pricing, services) and promotional strategy.- Acquisition and loyalty levers (B2C).- Management of Marketplaces (Gymlib, Masalledesport.com, ...).- Online and offline customer relations strategy (Customer Journey Overhaul).- Management of the sales department (Revenue x2 compared to 2015).
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Education
- Erasmus Program, Marketing SpecializationUniversidad Pontificia Comillas2009Programme Erasmus, Spécialisation Marketing
- Master of ManagementGroupe Ecole supérieure de Commerce de Dijon-Bourgogne2009Master in Management, International Business and Global Marketing