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Viviane O.VO

Viviane O.

Customer Support Manager

€180/day
Paris, FR
15+ years
Customer Service
Customer Support
After-Sales Service
Customer Relations
Complaint Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Viviane

Customer Relations professional for over 18 years, I have developed solid expertise in managing customer satisfaction and handling complex situations.

I also manage a team of 10 to 18 people, ensuring activity coordination, performance monitoring, and the quality of customer relations.

Accustomed to dealing with complex and sensitive cases, I know how to de-escalate conflicts and provide effective solutions to ensure a quality customer experience.

Very attentive to customer satisfaction, my goal is to ensure a fluid, responsive, and solution-oriented service, while contributing to the sustainable improvement of customer relations.

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • SOCIETE DAUPHINOISE POUR L'HABITAT
    Head of Customer Relations Department
    REAL ESTATE
    April 2022 - Today (4 years and 2 months)
    Grenoble, France
    *Management of customer relations, including handling complex and sensitive requests



    *Handling dissatisfied customers and resolving conflict situations with a solution-oriented approach


    *Monitoring and improving customer satisfaction through concrete actions



    *Handling complaints and disputes with reactivity and professionalism


    *Coordination with internal teams to ensure a quick and coherent response to customers
    Customer Relations Team Management Complaint Management Customer Support
  • ORI VIVIANE - Service Client & SAV e-commerce
    E-commerce and Customer Relations Customer Service / After-Sales Service Manager
    August 2008 - Today (17 years and 10 months)
    Customer Service Manager with several years of experience, I assist e-commerce businesses and companies in managing and optimizing their customer relations.

    I primarily focus on:

    • managing emails and customer inquiries
    • handling after-sales service (orders, returns, disputes)
    • reducing response times
    • improving customer satisfaction

    My goal is simple: to help you save time while improving the quality of your customer service.

    I can work on a one-off or regular basis.

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Education

  • BTS SALES FORCE
    ITEC BOISFLEURY
    2002
    Formation commerciale axée sur la prospection, la négociation et la gestion de la Relation Client, avec des bases marketing et techniques de vente terrain

Categories

  • Other