Description

I am a Computer Science student, specializing in IT support, basic programming and Apple ecosystem troubleshooting.

I provide fast, clear and reliable assistance for Mac, iPhone and iPad users, as well as multilingual communication in Italian, English and Spanish.

I also have experience with Java programming, creating small projects, exercises and backend fundamentals such as object-oriented programming, data handling and simple API interactions.

My skill set includes technical problem solving, device setup, optimization, digital organization, remote assistance, programming and introductory software development.

I am committed, detail-oriented and focused on delivering a smooth, professional and user-friendly experience in every project.

Languages

Italian
Native or bilingual
English
Fluent
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

OneForma,Smartworking
Tester
DIGITAL AND IT
January 2022 - March 2023 (1 year and 2 months)
Salerno, Italy
I worked at an online platform that was involved in application testing. Specifically, I deal with apple music and testing for ease of use, errors, and accessibility
User Testing QA testing
Myself
Personal projects / Training
DIGITAL AND IT
March 2020 - October 2025 (5 years and 7 months)
Salerno, Italy
Through academic work and personal projects, I developed practical skills in Apple device support, basic Java programming, digital organization and remote troubleshooting. I assisted users with Mac/iPhone setup, iCloud issues and system optimization, while also creating small Java exercises focused on OOP and problem solving. My multilingual communication (IT/EN/ES) helps me deliver clear, user-friendly technical support.