Description

Retail & e-commerce operations leader with 20+ years of experience across Ukraine and Eastern Europe.

Managed up to 95 stores, full P&L ownership, multi-department operations, and franchising networks.

Strong track record in cost reduction, process optimization, logistics acceleration, and store roll-out.

Expert in operational transformation, KPI-driven management, and customer experience improvement.

Languages

English
Fluent
French
Conversational
Russian
Native or bilingual
Ukrainian
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

LeBoutique.com online marketplace
Head of Operations
RETAIL (LARGE RETAILERS)
January 2015 - March 2019 (4 years and 2 months)
Kyiv, Ukraine
Responsibilities:
• Managed logistics, warehousing, inventory, and customer service operations.• Handled forecasting, budgeting, and operational logistic planning • Launched the company’s pick-up point concept.
Achievements:
• increased throughput by 15 % , accelerated parcel delivery by 70% through logistics redesign.• Reduced logistics costs by 10% through optimization. • Opened multiple pick-up points improving last-mile efficiency.
Retail consulting
Co-founder
CONSULTING AND AUDITS
January 2014 - January 2023 (9 years)
Kyiv, Ukraine, 02000
Consulting and shop-fitting production company, helping small and medium businesses optimize their store development costs
NYX, MISSHA, ISEI
Operating Manager / Head of Retail
RETAIL (SMALL BUSINESS)
April 2019 - October 2024 (5 years and 6 months)
Ukraine
Responsibilities:
• Led all retail operations: sales, logistics, purchasing, warehouse, marketing, customer service.
• Oversaw full P&L, budgeting, KPI systems, and business-process redesign.
• Managed store openings, rental negotiations, and rollout of new retail concepts.
• Implemented process automation across logistics and warehousing.
Achievements:
• Reduced company operational costs by 15% through optimization and renegotiations. • Improved logistics performance by restructuring stock tracking, delivery cycles, and warehouse workflows.
• Designed and launched a franchising model enabling network expansion. • Increased customer satisfaction via a new service and store concept (+ 12 points NPS )