About Virginie
French
Native or bilingual
Experience
- EDUSERVICESWriting and production of digital training contentEDUCATION AND E-LEARNINGFebruary 2022 - March 2022 (1 month)Paris, FranceWrite a training module on the theme: selecting online and/or offline distribution channels adapted to the tourism product to implement omnichannel distribution in order to multiply contact opportunities with the target clientele and refine the chosen positioning.- Identify and select omnichannel channels (physical store, e-commerce site, marketplace, mobile applications, customer service, push notifications, ...)- Define an omnichannel strategy: complementarity of channels serving the customer- CRM- Monitor trends in omnichannel strategies- Provide a "seamless experience" to consumers=> Design of the program for the module=> Writing of content, materials, and evaluation quizzes=> Writing of a practical case
- Renée CostesHead of Business ExcellenceREAL ESTATESeptember 2020 - March 2023 (2 years and 7 months)Paris, FranceDesign, implementation, and management of strategic and development projects: digital marketing, digital transformation, and customer and user solutions:- Strategic planning- Growth & business development: ecosystem of legal guardians for associative and liberal adults & social actors (CCAS, CLIC): scoping, discovery interviews, drafting interview questionnaires, synthesis, design and drafting of communication materials: letters and brochures- Marketing & lead generation: redesign of customer journeys (design sprint with Clint Agency: clintagency.com), landing pages for Ads campaigns (SEA), Facebook Ads campaign announcements- Customer experience: web application for selling clients and buyer-investors MyReneeCostes- Customer success- Sales operations & enablement- Content Marketing Strategy: FAQ, Blog, client story booklets ("Les Belles Histoires Renée Costes"), client cases, videos, webinars for retired homeowners and investors on the theme of life annuities and bare ownership (creation of events on the Livestorm platform, design of presentation materials, tracking registrations and participants, implementation of lead nurturing marketing campaigns)- Communication: corporate brochure
- Groupe VYVMarketing Development ManagerBANKING AND INSURANCESeptember 2016 - December 2019 (3 years and 4 months)Paris, France- Define the marketing strategy for the local government market (Departmental and Regional Councils) and across all offline and online channels: individual and collective health and welfare offers, positioning, distribution, and communication- Operational project monitoring- Process optimization- Sales development and ROI- Support for local authorities and management of the deployment and monitoring of health and/or welfare participation agreements- Strategic and competitive intelligence, and market research- Budget management
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Education
- Master's in Human Resources ManagementESM-A Lognes2005
- DESS in Human SciencesUniversité Paris 8 Saint-Denis2000