Freelancer profile translated to English.

Description

Hello everyone and thank you for visiting my profile, I hope I can help you!

👋Who am I?

With over 9 years of experience in groups of all sizes, from young startups to SNCF, I have successively held the roles of Salesforce Manager, entrepreneur, digital consultant, and most recently Project Director, always with the goal of contributing to the development of new growth drivers while ensuring business sustainability.

🛎️What can I do for you?

--> **Project Management**: Change management and transformation in complex environments, process (re)structuring and optimization

--> **Salesforce**: Understanding and translating functional needs, project management, deployment

--> **Digital Learning**: Development of internal training programs

Do not hesitate to contact me so that I can study your needs and see how to meet them optimally.

My strengths?

⭐️ Dual expertise in both business and tech

⭐️ Ability to adapt very quickly in any type of environment

⭐️ Facilitator, resolutely solution-oriented

⭐️ Autonomous and jack-of-all-trades

My personality?

💥 Rigorous, organized, demanding, intuitive, good communicative mood ;)

Languages

French
Native or bilingual
English
Native or bilingual
German
Conversational

Workplace preferences

Can work on-site

Paris (up to 20km)

Unow
Projects Director
EDUCATION AND E-LEARNING
September 2017 - August 2020 (2 years and 11 months)
Région de Paris, France
Unow is an organization specializing in tutored digital training ("SPOC"), an alternative to "all in-person". Initially recruited as the operations director's right-hand person to accelerate the development of the training catalog, my role quickly expanded to overseeing all of the company's core projects:

▶️ Product
- Management of the product team: management of a team of 4 FTEs
- Rationalization of the training production process: creation and upgrade of 30 training courses by the team over 18 months
- Redesign of the online training platform: responsible for project ownership, continuous work with the development team and the product owner to deeply revise the user experience
✅ Satisfaction rate of 95% and completion rate of 92%

▶️ Customer Relations
- Creation, structuring, and management of a team of 3 Customer Success Managers
- Supervision of client project deployment with our major accounts: Banque de France, Carrefour, Ademe,...
✅ Support for 38 clients for +€2M in revenue and 100% renewal

▶️ Sales Efficiency
- Deployment of Salesforce.com and tool configuration
- Training of sales teams and coaching of a sales referent on the Salesforce solution to sustain best practices
SNCF
Freelance Consultant
TRANSPORTATION
June 2014 - August 2017 (3 years and 2 months)
Paris, France
Support for the development of high-stakes digital projects (Agile / Scrum methodology) within the SNCF group:
- 2014-15: new generation of Self-Service Kiosks, successfully deployed in early 2015
- 2016-17: replacement of the passenger information system in stations (screens in stations and sound announcements) with a dedicated Cloud platform
Mobexo
Co-founder
BANKING AND INSURANCE
July 2013 - May 2014 (10 months)
Ho Chi Minh City, Vietnam
Launch in Vietnam of a mobile payment application:
- Creation of the business plan with the CEO
- Setup, recruitment, and management of the marketing and customer service department
- Structuring of the company and implementation of operational processes
- Collaboration with the development team to refine the product based on field feedback