Freelancer profile translated to English.
Back to original languageAbout Virginie
Evolving in the digital world for about ten years, I have had the opportunity to discover different sectors and types of missions, both in agencies and as a client.
These missions have led me to develop various skills:
- Digital project management
- Digital strategy consulting
- Email marketing
- Digital customer relationship management
An entrepreneur at heart and very versatile, I am proactive and know how to adapt to the different needs of your missions.
Do not hesitate to contact me!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- HeinekenCustomer Relations ManagerWINE AND SPIRITSJune 2020 - July 2020 (2 months)Swifty Menu is a menu digitalization service for cafes and restaurants launched by Heineken France.As part of the implementation of this new service, I was responsible for:- Managing customer service via email and chat- Logistics monitoring- Reporting and KPI tracking
- Heineken - France BoissonsCustomer Relations ConsultantWINE AND SPIRITSOctober 2019 - Today (6 years and 8 months)Paris, FranceFreelance mission for the Scanobar Messenger chatbot.Scanobar is a loyalty program launched by Heineken in 2019.My main responsibilities:- Managing customer relations via the chatbot- Optimizing customer experience- Improving the user journey and AI- Participating in project steering committees
- LES DEUX GOURMANDSDigital Strategy ConsultantAGRICULTUREJuly 2019 - March 2020 (9 months)Crespières, FranceManaging the brand's digital presence:- Defining the overall digital strategy- Writing guidelines- Community management
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Education
- Professional Bachelor's degree in Communication Project ManagementIUT Paris 52010