Freelancer profile translated to English.

Description

Through my diverse activities for 10 years within Crédit Agricole, I have acquired extensive knowledge in various IT fields. I offer my expertise and knowledge to different teams.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Sorgues (up to 50km)

Crédit Agricole Assurances
Administrator and Buyer
May 2021 - Today (5 years and 3 months)
Vaison-la-Romaine, France
Ivalua Administration:
● User support on modules: Supplier, Contract, File, Expression of Need, Order, Invoice.
● Support for suppliers in submitting invoices online.
● User training and creation of operating procedures.
● Ivalua application configuration:
o Creation of organizations and cost centers.
o Linking of accounting accounts with purchasing categories.
o Analysis of nightly interfaces.
o User creation, templates, and use of imports and queries.
o Creation of delegated authorities and implementation of delegations.
o Catalog updates.
● Reporting for audits and follow-up with users for pending tasks.
● Incident ticket monitoring.
Buyer:
● Monitoring of service provider attendance (duration, daily rates).
● Finalization of expressions of need for service renewals or amendments.
● Validation of personnel authorization requests.
● Creation and approval of suppliers, management of contacts and bank details.
● Contract creation.
Ivalua Administrator Service Now User assistance/training (OS and office suite)
Crédit Agricole Assurances
Analyst
August 2019 - January 2021 (1 year and 5 months)
• Implementation of a new tool (EASY)
• Training the team on the new tool (EASY)
• Writing procedures
• Implementation of tools to facilitate daily work
• Assistance to suppliers and providers to unblock files
• Identifying tool errors and reporting them to the relevant department
Inovans
Incident Coordinator
January 2012 - June 2019 (7 years and 5 months)
Vaison la Romaine
• Reporting incidents to the partner
• Coordination of technical teams in charge of ongoing incidents
• Communication to users and companies on incident follow-up
• Confirmation of incident resolution or reopening.
• Backlog management (Incidents and Requests)
• Reporting on service activity (Excel File: pivot tables and charts)
• Distribution group management
• Call handling
• Email processing (incidents and requests)
• Creation and maintenance of Procedures
• Employee training

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EXECUTIVE MASTÈRE DIGITAL PROJECT MANAGEMENT
VISIPLUS academy
2020
DUI Business and Administration Management, Finance and Accounting Option
IUT Du havre
2001

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Virginie Lechallier

Ivalua Administrator: Project Manager

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