Freelancer profile translated to English.
Back to original languageAbout Virginie
Do you spend hours answering the same questions by email or on social media? Are your customers
waiting too long and some give up before getting an answer?
I create AI agents that automatically handle your customer requests: appointment booking,
frequent questions, order tracking, follow-ups... Your customers receive an immediate response,
24/7, while you focus on your business.
Specifically, I help you to:
→ Automate answers to repetitive questions (FAQ, hours, prices, availability)
→ Set up an intelligent chatbot on your website or social media
→ Create automated email workflows so nothing slips through the cracks
Why me? After 8 years of high-end customer consulting in luxury and perfumery, I understand
the expectations of demanding customers. Since 2020, I have been providing customer service as a sole proprietor.
Today, I automate what I used to do manually — with the same quality of response, but 10x faster.
Tools: Make, n8n, Voiceflow, ChatGPT API, custom AI agents.
Contact me for a free 15-minute audit — I'll show you what can be automated in your business.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Solux NexusEmail Customer Service — Management and Processing of Customer RequestsE-COMMERCEApril 2020 - Today (6 years and 2 months)Paris, FranceComplete management of email customer service for e-commerce companies and freelancers:→ Processing incoming requests: product questions, order tracking, complaints, refund requests→ Writing personalized responses with a high customer satisfaction rate→ Implementing response templates to speed up processing→ Identifying recurring questions and proposing improvements (FAQ, processes)→ Managing priorities and meeting response deadlinesIt is this hands-on experience that led me to automate customer service with AI agents — I know precisely which requests are common and which can be handled automatically.
- Solux NexusAI Agent Consultant – E-commerce Customer ServiceE-COMMERCEJanuary 2025 - Today (1 year and 5 months)Paris, FranceCreation and deployment of AI agents to automate customer service for e-commerce businesses and beauty/wellness professionals.→ Intelligent chatbots: automatic response to frequently asked questions (FAQ, hours, prices, availability) — 24/7→ Email agents: automatic processing and response to customer requests without human intervention→ Automated workflows: appointment booking, order tracking, lead qualification, follow-upsTools: Make, n8n, Voiceflow, ChatGPT API, custom AI agents.With 8 years of high-end customer consulting in luxury and perfumery, I bring a deep understanding of customer expectations to every automation I design.
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Education
- AI Agent Agency Mentorship (AAA)Yomi Denzel2026Création et déploiement d'agents IA : chatbots, agents email, workflows automatisés. Outils : Make, n8n, Voiceflow, ChatGPT API. Prospection, vente et gestion d'une agence d'automatisation.
- CAP in Aesthetics, Cosmetics, and PerfumeryELEA presqu'île2013Formation en soins esthétiques, cosmétique et parfumerie. Base de ma compréhension approfondie du secteur beauté et bien-être.