Virginie B.

Expertise in managing and monitoring complex insurance files.

Support and technical assistance for agents to optimize service quality.

Excellent customer communication skills via phone and live chat (active listening, quick resolution, satisfaction-oriented).

Ability to analyze, prioritize, and effectively resolve various requests in a demanding environment.

Operations and Performance Manager

As operations manager, I manage the daily smooth functioning and process optimization to ensure the company's performance and efficiency.

My Key Skills:

Daily operations management: I supervise the company's activities, particularly within the Administration office, to ensure smooth and efficient execution. I am responsible for the maintenance and monitoring of training courses, ensuring their relevance and updates.

Commercial project management: I support the implementation of new projects, from the monitoring phase to testing, to ensure their alignment with the company's strategic objectives.

Team management and support: I monitor, track, and coach employees to help them achieve their performance goals and foster their professional development.

Analysis and reporting: I am proficient in collecting, analyzing, and reporting financial and commercial data to provide a clear overview of the company's performance and inform strategic decisions.

Establish insurance contracts based on information from brokers and clients, taking into account internal pricing agreements and a sound commercial sense. Prepare quotes for various risk coverages; Monitor correct and timely payment of policies and contact clients or brokers for non-payment. Act as the point of contact for questions and advice regarding client insurance files. Create advertisements for various media (emails, social networks, mail). Manage various social media pages.