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Viphakone CarolineVC

Viphakone Caroline

Communication and Training Consultant

€450/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Viphakone

Co-design a more human, inclusive digital space that carries impactful stories. 🙏

I am Caroline Viphakone-Lamache, a consultant in pedagogy and marketing, and a trainer in digital and cultural mediation.
My driving force: creating bridges between people, technologies, and knowledge. 🧠

With over 10 years of experience in various sectors (startups, non-profits, publishing), I have developed expertise in collaborative communication, facilitating learning communities, and designing inclusive initiatives that combine creativity, co-construction, and pedagogical innovation:

🤖 Adopting generative AI in educational contexts
🌐 Engagement strategies and ambassador networks
🎲 Hybrid collaborative writing and narrative role-playing initiatives
📱 Supporting audiences through digital transitions.

An entrepreneur at heart (moody communication, infinite RPG), I also lead playful writing workshops and literary coaching. ✒️

👩‍🏫 My Master's thesis in Multimodal Pedagogical Engineering (University of Lille) explores supporting teachers in adopting AI through an ambassador strategy (at nolej, edtech AI).

What I offer:

🔍 Digital Inclusion Diagnosis: analyzing usage, needs, and barriers to create accessible learning paths
🎓 Pedagogical Design & Cultural Mediation: training, creative workshops, collaborative writing
🤝 Facilitating Learning Communities: collective dynamics, mentoring, hybrid spaces
📣 Editorial & Collaborative Marketing Strategies: storytelling, co-created content, sensitive communication

My approach combines co-construction, creativity, and pedagogy to empower field professionals and make digital tools and AI levers for emancipation.

Want to bring more meaning, impact, and inclusion to your digital or educational projects? Let's connect!
👉 Contact me here to discuss.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 10km)

Experience

  • Nolej
    Community Builder and Customer Success Manager
    EDUCATION AND E-LEARNING
    May 2024 - December 2024 (7 months)
    Paris, France
    Community and Customer Relations Manager

    - Create use cases and collaborate with the marketing team to promote the brand
    - Design and execute email campaigns to inform and engage the community
    - Optimization of support systems (Crisp, Knowledge base, emailing)
    - Gather customer feedback to continuously improve our product
    - Manage customer relations and ongoing experience (rolling, implementation of new projects…)
    - Contribute to strengthening relationships with our clients by understanding their needs and offering personalized support
    - Organize webinars and host meetings to foster interaction with educators
    - Encourage community ambassadors
    - Make the user community dynamic, useful, informative, and inspiring
    - Develop and implement strategies to create an active and engaged community
    Educational Content Creation Community Facilitation Customer Success Management Customer Care Communication
  • Social Builder,
    COMMUNITIES AND PARTNERSHIPS MANAGER
    March 2023 - September 2023 (6 months)
    • Deployment of the learning and B2B community engagement strategy
    • Organization of partner events (numeum, tech companies, alumni)
    • Creation of newsletters, emailing campaigns, and YouTube content
    • Management of the #ReconversionFemmesNum Manifesto (300+ signatories)
    • Management of interns and civic service volunteers
  • WeTechCare,
    PARTNERSHIPS & FIELD COMMUNICATION OFFICER
    February 2022 - February 2023 (1 year)
    • Coordination of the "Les Bons Clics" Ambassador program
    • Deployment of local campaigns and creation of communication kits, webinars & partner newsletters

Recommendations

DG
LD
Thomas G.TG
Delphine Grison and 2 other people have recommended Viphakone

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Education

  • Master Ingénierie Pédagogique Multimodale
    Université de Lille
    2025
    Mémoire : Accompagner les enseignant.es dans l’adoption de l’IA générative

Skill set

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