About Viphakone
French
Native or bilingual
English
Fluent
Experience
- NolejCommunity Builder and Customer Success ManagerEDUCATION AND E-LEARNINGMay 2024 - December 2024 (7 months)Paris, FranceCommunity and Customer Relations Manager- Create use cases and collaborate with the marketing team to promote the brand- Design and execute email campaigns to inform and engage the community- Optimization of support systems (Crisp, Knowledge base, emailing)- Gather customer feedback to continuously improve our product- Manage customer relations and ongoing experience (rolling, implementation of new projects…)- Contribute to strengthening relationships with our clients by understanding their needs and offering personalized support- Organize webinars and host meetings to foster interaction with educators- Encourage community ambassadors- Make the user community dynamic, useful, informative, and inspiring- Develop and implement strategies to create an active and engaged community
- Social Builder,COMMUNITIES AND PARTNERSHIPS MANAGERMarch 2023 - September 2023 (6 months)• Deployment of the learning and B2B community engagement strategy• Organization of partner events (numeum, tech companies, alumni)• Creation of newsletters, emailing campaigns, and YouTube content• Management of the #ReconversionFemmesNum Manifesto (300+ signatories)• Management of interns and civic service volunteers
- WeTechCare,PARTNERSHIPS & FIELD COMMUNICATION OFFICERFebruary 2022 - February 2023 (1 year)• Coordination of the "Les Bons Clics" Ambassador program• Deployment of local campaigns and creation of communication kits, webinars & partner newsletters
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Education
- Master Ingénierie Pédagogique MultimodaleUniversité de Lille2025Mémoire : Accompagner les enseignant.es dans l’adoption de l’IA générative