Description

I am a Salesforce Administrator with over 14 months experience in the field. I bring a unique set of skills to the table, having not only a strong background in Salesforce administration but also a customer service background. I have a proven track record of utilising my technical and customer service expertise to drive business success.

My experience in Salesforce administration includes a thorough understanding of the Salesforce platform and its various features, as well as experience with administration tasks such as user management, data management, and system configuration. I am well-versed in Salesforce's customization features, such as creating custom objects and fields, and have experience with Salesforce's reporting and analytics tools. I also have experience with Salesforce's integration features, connecting Salesforce to other systems and platforms.

In addition to my technical skills, I also have a background in customer service, which has proven to be an asset in my role as a Salesforce Administrator. I have experience in supporting end-users, troubleshooting and resolving issues, and managing day-to-day operations. I am able to communicate effectively with stakeholders, gathering and documenting requirements, and providing exceptional customer service.

My ability to combine my technical and customer service skills has resulted in a successful career as a Salesforce Administrator. I am able to effectively manage and prioritize tasks and projects, and am always looking for ways to improve processes and increase efficiency. I am a dedicated team player who is committed to helping the business succeed.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Tequma AG
Salesforce Consultant
January 2022 - Today (4 years and 5 months)
Poland
We are helping businesses build their operational efficiency in marketing, sales, services by providing them state of the art technical solutions. Solid understanding of the Salesforce platform and its various features Experience with administration tasks such as user management, data management, and system configuration Experience with Salesforce's customization features, such as creating custom objects and fields Experience with Salesforce's reporting and analytics tools Experience with Salesforce's integration features, such as connecting Salesforce to other systems and platforms Experience in supporting end-users, troubleshoot and resolve issues, and manage day-to-day operations Experience in working with stakeholders to gather and document requirements Experience in managing and prioritizing tasks and projects #digitalmarketing, #salesforcemarketingcloud, #salesforceservicecloud #marketingcloud, #agileleadership, #lifesciences, #renewables, #multichannelmarketing, #projectmanagement
SKLD
Business Development Executive
February 2021 - September 2021 (7 months)
Abuja, Nigeria
Develop and maintain positive relationship with new and existing clients Achieving of a high level of customer satisfaction in all dealings with clients. Provide timely support to customers through proactive management of post fixture activities Provision of market intelligence and research to clients Identification and capturing of additional revenue opportunities.
REGUS - IWG plc. Offices | Coworking | Meeting Rooms.
Community Associate
December 2018 - November 2020 (1 year and 11 months)
Nigeria
Respond to all client requests promptly and record in line with procedure including charge sheets Respond to and resolve all client request. Implements the drafted daily task of the Front desk office. Facilitate the definition of daily work scope, goals and deliverables for team members Define tasks and resource requirements. Ensure optimum client satisfaction and future sales by delivering quality services through fulfillment of new requests from clients in line with performance agreements Maximize Centre operational sales by marketing Regus products and services through speed and quality of response to telephone, email, and walk- in enquiries in line with target Resolve issues affecting the upkeep of the office. Document and updates all client contact information. Handling of calls and ensuring all mails are sorted and dispatched accurately.