VNFreelancer profile translated to English.
Back to original languageAbout Vinithan
I am a versatile freelancer with a background in IT support, data processing, and content marketing. With in-depth knowledge of SQL, Microsoft Office, data analysis, and text optimization, I help companies optimize their digital processes, create clear and precise content, and efficiently solve technical challenges.
I have experience with a wide range of tools and technologies, work in a structured, solution-oriented manner, and value clear communication with my clients.
What you can expect from me:
Reliable and timely execution
Flexibility for remote projects
Analytical thinking & technical understanding
Careful corrections and understandable content
My goal is to build long-term collaborations and support companies with my broad skillset – whether for smaller tasks or more complex projects.
German
Native or bilingual
English
Conversational
Tamil
Native or bilingual
French
Basic
Remote only
Primarily works remotely
Experience
- DormakabaSoftware Helpdesk 1st Level SupportJune 2024 - Today (2 years)Rümlang, ZH, Switzerland- Analysis of malfunctions considering applicable processes- Receiving and correct processing of customer calls.- Handling, logging, and forwarding of fault reports or requests to the responsible departments- Ensuring internal and external information flow.- Correct prioritization of fault reports and correct escalation to responsible fault technicians, software experts (2nd Level) or suppliers (e.g., sales, internal and external security technicians)- Scheduling and coordination of on-site assignments for responsible technicians- Checking required materials as well as drawings, configuration data, or software- Documenting important information for technical staff in the WIKI
- Nasa TS GmbHClerk All-rounder & IT SupportOctober 2022 - May 2024 (1 year and 7 months)Zürich, Switzerland• Handling of telephone and electronic customer inquiries• Contact person for transport issues• Dispatching taxi and limousine service• Timely and correct settlement of cash and payroll• Maintaining information and data in the system• Administrative tasks supporting management• Accounts receivable and accounts payable• IT Support• Full execution of various projects
- Digitec Galaxus AGJunior Maintenance TechnicianJuly 2020 - September 2022 (2 years and 2 months)Wohlen, AG, Switzerland• Daily/weekly maintenance and service of the plant• Performing repairs and overhauls• Ordering spare parts• Documenting completed work• Execution of various projects / tests
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Education
- Higher Technical School, Business Informatics HFipso Bildung2026Höhere Fachschule, Wirtschaftsinformatik HF
- Dipl. Higher Business AdministratorBVS/BBS Business-School2023Dipl. Höhere Wirtschaftsfachmann