Freelancer profile translated to English.

Description

With over 15 years of experience in digital transformation, I support companies in the management and implementation of their strategic CRM projects. From Salesforce integration to the redesign of IT architectures, I lead complex projects in various sectors: Pharma, Health, Retail Tech, Industry, and Utilities.

✅ Specialties:

M&A: DSA/TSA exit, IT carve-out
CRM & Data: O2C, Salesforce Implementation, middleware integration, data migration
PMO & Delivery: IT project management, IT procurement
Digital Transformation: IS redesign, digital innovation, ERP integration

Languages

French
Native or bilingual
English
Fluent
German
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Cooper Consumer Health
IT Manager (DACH subsidiary)
January 2024 - January 2025 (1 year)
Paris, France
Major European player in over-the-counter (OTC) medicines
1 year, freelance
Implementation from scratch in 5 months of the IT landscape for the new German/Austrian subsidiary
• €1M budget
• Carve-out of Viatris Germany and Austria OTC activities
• O2C / P2P
• 80 people
• Management of Salesforce CG Cloud CRM implementation (60 users)
• Management of data integration and data migration with Lobster middleware
• Flows with 3PL/4PL partner
• Facilitation of the deployment of the group ERP solution AX 2012
• Management of support, hardware, and infrastructure
• Numerous German partners
• IT procurement
Laboratoire Cooper
CRM IT Business Manager
January 2021 - January 2024 (3 years)
Paris, France
Major European player in over-the-counter (OTC) medicines
3 years, freelance
Transformation of the CRM domain (Commerce, Sales Admin, Marketing)
• €1M budget
• Integration of new products: Lashilé, LifeStyles, Viatris OTC M&A
• Redesign of the mobile solution for managing visits and orders for the sales force (130 users with Salesforce, CT Mobile, and Jamf Pro MDM)
• Redesign of data integration with Lobster middleware
• Management and steering of the CRM project portfolio & roadmap (Data Integration, PIM, Merch, Store Execution, PharmaML, Condition Co AS400...)
• User support
• IT procurement
SES-imagotag
CRM IT Business Manager
January 2019 - January 2021 (2 years)
Paris, France
Leader in smart labeling for Retail
2 years
For 300 users worldwide and within the DSI's ITSM framework
• Portfolio & Project management
• Sales Cloud, CPQ, Service Cloud, Field Service Lightning, and Community Cloud
• SAP S/4HANA interface
• Implementation of a Community customer portal with self-service support and replenishment orders
• Redesign of Service Cloud (including Flow, Entitlements)
• Change management for CPQ and Field Service
• Data cleaning