Freelancer profile translated to English.
Back to original languageAbout Vincent
With nearly 30 years of experience in IT, I am a passionate and versatile technician specializing in technical support, maintenance, repair, and user assistance.
Since 2010, I have been operating through my own company, Orditel, serving individuals, businesses, and local companies.
I handle a wide variety of needs, from hardware repair to workstation installation, including network configuration and software troubleshooting. I have also been involved in working on payment systems (POS terminals, cash registers, kiosks) and coordinating various technical stakeholders when necessary.
My approach is centered on listening, responsiveness, and personalized service, always aiming to provide reliable solutions tailored to my clients' expectations.
French
Native or bilingual
Can work on-site
Marseille (up to 15km), Aix-en-Provence (up to 50km), Cannes (up to 50km)
Experience
- OrditelComputer technicianTECHSeptember 2010 - Today (15 years and 9 months)Marseille, FranceManager – Independent computer technician (ORDITEL)Founder and manager of ORDITEL, I have been assisting individuals, SMEs, dental practices, banks, and schools with their daily IT needs for over 14 years.Main responsibilities:• Diagnosis of hardware/software failures, component repair, data recovery• Installation of workstations (Windows, Mac), printers, peripherals, multimedia and video systems• Implementation of backup solutions (NAS), configuration of routers, internet boxes, deployment of wired and Wi-Fi networks• Deployment and maintenance of payment systems (POS terminals, kiosks), with coordination of service providers if needed• User awareness training on cybersecurity and support for using digital tools• Technical support during events (conferences, audio/video broadcasting), with on-site management and user assistance• Management of operator support (hotline) and incident tracking until resolutionKey skills:Responsiveness, autonomy, teaching ability, park management, on-site intervention, organization of home visits
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