Freelancer profile translated to English.

Description

Operational manager with over 10 years of experience, I lead multidisciplinary teams by combining strategic vision, active listening, and transparent communication.

I am committed to motivating my collaborators, supporting their careers, and fostering their skill development to bring out the best in everyone.

Specializing in service reorganization, process optimization, and change management, I transform complex challenges into concrete results by uniting talents around ambitious goals, while ensuring performance, quality, and regulatory compliance.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Marseille (up to 50km)

MONEXT
Head of Payment Service Acquisition / Project Management
BANKING AND INSURANCE
March 2021 - August 2025 (4 years and 5 months)
Aix-en-Provence, France
Hierarchical manager of platform, operations, development, and business analysis teams within the 'Acquiring' profit center (domains: Front/Back acquiring, merchants, SAA).
• Team Management: Leadership, recruitment, performance reviews, career development plans, and internal training.
• Operational Steering: Budget and project definition, go-live approvals, task prioritization via squad leaders, change management.
• Service Management: Vendor monitoring, outsourced service management, participation in tenders, and sales support (pre-sales).
• Continuous Improvement: Automation and process optimization, industrialization, incident management (L1/L2), and operational maintenance.
• Compliance and Governance: PCI DSS and GDPR audit monitoring, implementation of weekly/monthly committees and client meetings.
• Project Deployment: Deployment monitoring, SLA adherence, and security standards application.
Team Management Change Management GDPR Consulting ITIL Process Optimization
MONEXT
Head of Shared Acquisition RUN Service / Project Management
BANKING AND INSURANCE
March 2014 - March 2021 (7 years)
Aix-en-Provence, France
• Leadership and Coordination: Team leadership, information relay (upward/downward), regular reporting.
• Project Management: Budget, schedule, and resource definition, SLA and performance indicator monitoring.
• Client/Supplier Relations: B2B client monitoring, supplier management, tender responses, and PCI-DSS standards application.
• Resolution and Prevention: Incident management and corrective actions to ensure commitment fulfillment.
Project Management Team Management
MONEXT
Team Leader / Project Manager (Card Issuance Payment Systems)
BANKING AND INSURANCE
November 2011 - February 2014 (2 years and 3 months)
Aix-en-Provence, France
• Client Interface: Direct contact for technical and functional requests, responsible for SLA adherence (indicator monitoring, corrective actions).
• Evolution Steering: Technical solution validation, cost estimation, scheduling, testing, and service implementation.
• Team Leadership: Task allocation, workload planning, reporting, and participation in follow-up committees.
• Optimization: Implementation of service and process improvement solutions.
Team Management Project Management