You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Vincent PéchinotVP

Vincent Péchinot

AI applied to Business & Customer Relations

€170/day
Montpellier, FR
0-2 years
Business process automation
Project management
Performance monitoring
Agentic AI
Customer relations

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Vincent

Process Automation & Customer Relations | MBS Intern

Currently doing an internship at Greenkub (Castries) as a Customer Service Manager, I manage a portfolio of approximately 300 cases per year on a daily basis and have gradually transformed several internal processes: automation of NPS and key KPI collection, calculation, analysis and monitoring, implementation of notification and follow-up scenarios, inter-departmental coordination.

I offer ad-hoc missions focusing on two areas:

- Business process automation — identifying repetitive tasks that consume time, building scenarios, supporting user adoption.

- Customer relations & coordination — structuring or improving customer follow-up, implementing satisfaction measurement tools, streamlining inter-departmental communication.

Among the tools I use: Make (certified 2025), Claude Code (certified 2026), Odoo, HubSpot, Monday, Pandadoc.

Studying for a Master's degree in PGE at Montpellier Business School starting September 2026, available for missions compatible with my internship.
Consulting and Audits
E-commerce

  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • Greenkub-Castries
    CUSTOMER SERVICE MANAGER (INTERNSHIP)
    CIVIL ENGINEERING
    September 2024 - Today (1 year and 9 months)
    Castries, France
    Operational follow-up of approximately 300 client files per year, from administrative agreement to final delivery.

    Customer relations & coordination:

    • Proactive management of requests and disputes, drafting addendums, updating payment requests
    • Coordination between clients, engineering department, urban planning department, and site managers to streamline file progress

    Process improvement & automation:

    • Design and deployment of automation scenarios across several customer service branches: NPS collection and processing, notifications, follow-ups, data updates
    • Gathering business needs, defining the solution, and supporting users until adoption

    Tools: Odoo, HubSpot, Monday, Pandadoc, Make, Apps Script, Claude
    Business process automation Performance monitoring customer relations AI Automation artificial intelligence
  • LessalinsdeGruissan-Gruissan
    WAITER / BARTENDER
    June 2024 - August 2024 (2 months)
    Welcoming and serving customers, taking orders, preparing drinks and serving wines, managing the bar and its stock.
  • Goolfy-Montpellier
    ASSISTANT COMMUNICATION-EVENTS
    April 2024 - June 2024 (2 months)
    Internship - Social media communication and creation of print materials, event management, customer reception, hosting.
Check out Vincent's experience

Recommendations

Be the first to recommend Vincent

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • BACHELOR OF INTERNATIONAL BUSINESS & ADMINISTRATION
    Montpellier Business School
    2026
    BACHELOR OF INTERNATIONAL BUSINESS & ADMINISTRATION
  • BACCALAUREAT
    Lycée Alphonse Daudet - Nîmes
    2022
    BACCALAURÉAT

Certifications

Categories