Freelancer profile translated to English.
Back to original languageAbout Vincent
I was responsible for IAM support for 1500 users across multiple sites, while managing a team of 5 people. I was the guarantor of various tools such as Aveksa and One Identity.
My achievements are significant. During IAM audits, both internal (iRisk requirements) and external (KPMG), I succeeded in improving scores from 3.2 to 4.8 on a 5-point IT risk assessment scale. I demonstrated my expertise in project management by successfully completing the migration to Service Now, as well as by implementing IAM tools (Aveksa) enabling the efficient integration of new employees.
In terms of continuous improvement, I created KPI activity report automations and established SLAs to improve ticket resolution times. Thanks to my communication and presentation skills, I was able to give weekly presentations to management. Furthermore, my review of user processes, with the implementation of knowledge bases, FAQs, and general communication, made employees more autonomous, reducing phone calls by 20%.
In addition, I played a key role in setting up new teams, from recruitment to skills monitoring, including annual reviews, planning, and the implementation of remote work. Thanks to these efforts, the department achieved a satisfaction rating of 90%.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- LVMHIAM Product OwnerLUXURY GOODSMarch 2024 - Today (2 years and 5 months)Paris, France• Supervise and measure the proper use/execution of the IAM solution in production to deliver exemplary service quality, while coordinating exchanges between teams involved in this cross-functional function.• Act as the IT referent for the functional and technical aspects of the solution while maintaining awareness of the solution, the market, and IAM practices.• Contribute to design and specification phases: Organize and monitor design workshops. Write, review, and validate user stories.• Plan and execute quality assurance and production deployment phases: Develop test strategy, acceptance test plans, implement testing tools, perform UAT and reporting, define acceptance criteria, deployment approval tickets, organize Build2Run transition.• Change management: Participate in the design of communication and training materials.• Lead development teams, publishers, external service providers, and/or other third parties involved in the solution's projects and RUN.• Ensure the smooth progress of version development according to user needs and group security and governance rules.• Lead and prepare materials for the established committee meetings.• Facilitate the translation of technical needs to counterparts.
- AllianzIAM CoordinatorBANKING AND INSURANCEOctober 2023 - March 2024 (5 months)Paris, France- Responsible for the quality of IAM RUN (arrivals, departures, identity/account/access modifications) and the resolution of associated issues.- Lead daily meetings to coordinate IAM chain actors (identity and workstation management) for all populations.- Identify and resolve blocking points.- Report anomalies (KPIs, trends) and propose improvements to project teams.- Be responsible for streamlining IAM incident processing.- Ensure traceability of incidents in tools (ServiceNow, Wellya).- Coordinate support and expert teams to secure incident resolution.- Lead meetings to follow up on actions related to incidents.- Capitalize on incidents to identify and write procedures to improve IAM service quality.- Report anomalies and indicators.
- ING BankIAM CoordinatorBANKING AND INSURANCEDecember 2016 - June 2023 (6 years and 6 months)Île-de-France, France• Process and dispatch requests & incidents related to Helpdesk activity. Master and process the flow of incidents and requests according to priorities in relation with other teams, ensuring the best possible availability of our information system for our end customers. Qualify, prioritize, and dispatch incidents, requests, and tasks to all ServiceDesk technicians based on workload and team member availability.• Coordinate service providers. Ensure coordination and monitoring of all service providers. Support teams in their continuous improvement and skills development. Improve processes related to your activity.• Technical support for all users. Handle, analyze, resolve, and track requests/incidents/problems from ING users. Escalate to other teams if necessary and follow up on resolutions with users and IT services.• Master and coordinate the Account Management process. Process requests. Update procedures. Coordinate according to urgencies and planning. Monitor audits and controls performed by IT security. Produce monthly reports and quality indicators.• Service management. Monitor service levels/quality with suppliers. Monitor contract execution (KPIs, Reporting, Capacity, definition and improvement of the service catalog). Continuous service improvement.• Backlog management, reporting, and backup. Global backlog management (reporting, evolution, improvement). Participate in the development of the Helpdesk activity report. Be the backup for the Helpdesk Manager.• Change support. Implement new processes and services for users. Communicate about changes. User support. Liaise with the ING group for implementation.
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Education
- Professional aptitude certificate, Leading and piloting an innovative project with agile methodsORIIONS2023Certificat d'aptitude professionnelle, Conduire et piloter un projet innovant avec des méthodes agiles
- ITIL, ITIL Foundation ExaminationPEOPLECERT2018ITIL, ITIL Foundation Examination