Freelancer profile translated to English.
Back to original languageAbout Vincent
MIAGE graduate and ITIL certified ITSM Consultant, I have built solid expertise in process transformation and ITSM tool integration within various environments. I leverage this experience for consulting and architecture missions to optimize your ITIL processes, manage migrations, and implement a reliable and usable service catalog / CMDB.
French
Native or bilingual
English
Conversational
Can work on-site
Bordeaux (up to 10km)
Experience
- Groupe La PosteITSM Consultant - OpenText Service ManagerJanuary 2026 - Today (5 months)Nantes, FranceExpert mission for the OpenText Service Manager ecosystem in consulting and integration for all ITIL processes.
- CulturaServiceNow CSM-ITSM-ITAM ConsultantOctober 2023 - June 2025 (1 year and 8 months)Cultures, FranceService provided within the IT department. ServiceNow Administration. Vancouver - Washington - Yokohama Migrations. Support in transforming needs from EasyVista to ServiceNow.• Automation of Data Foundation for specific modules: Incidents, Requests, Assets, using the standard (Workflow) in place of the CSDM meta-model for infrastructure components.
- KeraliaSenior ITSM ConsultantOctober 2017 - June 2023 (5 years and 8 months)Consultant for Keralia / Yunit clients and referent for the Service Manager tool. Business Analysis: Consulting and support for defining all ITIL processes.• Business Analysis/Project Management: Consulting and implementation of application migration projects to ServiceNow.• Application Maintenance: Specific Developments (Javascript) MicroFocus Service Manager 9 (RTE client).• "Use Cases" evaluation project for the Société Générale group within the CMDBuild ecosystem. Trainer for the FITEC group.
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Education
- Permaculture Design CertificatePermaculture Popular University2016Ce certificat permet : - de poursuivre son apprentissage en préparant le diplôme de designer en permaculture - de devenir compagnon-apprenti dans le système de Compagnonnage de Permaculture menant au diplôme de permaculture, - d'enseigner un stage d'initiation de 2 jours, - d'assister aux convergences européennes et internationales de la permaculture,
- ITIL v3 CertificationSynopse2009