Freelancer profile translated to English.

Description

Hello and welcome to my profile!

After several years in operational roles focused on customer service and product marketing, I joined the Customerz team to help you take care of your customers and support you through Customer Success services.

Curious and seeking challenges, I love discovering new businesses.

I can help you implement processes to optimize customer satisfaction, retention, and onboarding.

I am proficient in various software such as Intercom, Zendesk, Hubspot, Figma, Whimsical, Metabase, Livestorm, Slack, Notion, which allow me to be versatile in different missions.

Do not hesitate to contact me.

See you soon!

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Lifen
Product Marketing Manager (PMM)
MEDICAL
March 2021 - April 2022 (1 year and 1 month)
Paris, France
- Go-to-market plan for various solutions
- Creation of product tours
- Implementation of newsletter sequences
- Creation of Battlecards to facilitate sales pitches
- Monitoring of key metrics
- Participation in product roadmap
- Support for new product launches
- Training of internal teams on product updates
- Implementation of competitive intelligence
Product Marketing Management Intercom Product Launch go to market FAQ Competitive Intelligence NPS
Lifen
Customer Success Manager (CSM)
MEDICAL
September 2019 - March 2021 (1 year and 5 months)
Paris, France
- Responsible for managing the installation and training of Lifen users in hospitals, clinics, and private practices.
- Monitoring customer satisfaction
- Improvement of internal processes
installation Training customer relations Webinar