Freelancer profile translated to English.

Description

Results-oriented leader with over 15 years of experience in managing complex organizations within the hospitality, retail, and transport sectors. Expert in professionalizing operational flows, integrated financial management, and leading change processes in dynamic environments. Building and coaching teams (up to 22 employees), with a strong focus on guest experience, efficiency, and a healthy work culture. An analytical bridge-builder who translates strategic vision into measurable KPIs and tangible results on the shop floor.

Languages

Dutch
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Antwerpen (up to 50km)

Ergo Insurance
Team Coach
January 2010 - January 2014 (4 years)
• - Sales of insurance to clients
• - Prospecting / cold calling
• - Training and coaching new employees
• - Maintaining customer portfolio
• - Motivating the team
• - Selection and recruitment of team members
• - Numerous top training courses attended, including Carl Van De Velde, Bart Van Bambost,…
Audimix Hifi
Sales
January 2014 - January 2017 (3 years)
-Sale of high-end products in HiFi and multimedia -Customer visits
-Orders - Preparing quotes - Giving training - Maintaining relationships with existing customers
Abricot
Owner and Manager
January 2017 - January 2022 (5 years)
• - Hospitality business with 22 employees on the payroll
• - 11 employees to full-time equivalents
• - HR Payroll Administration
• - HR recruitment and dismissals
• - Negotiating supplier contracts
• - Working under pressure
• - Used to working many hours
• - Constant availability (day and night)
• - Training and coaching employees
• - Developing protocols
• - Instilling a good work ethic in employees
• - Creating a climate in which young employees can develop
• - Administration
• - Problem-solving
• - Making correct and/or good decisions quickly.
• - Applying for permits
• - Staying compliant with numerous regulations (fire, FAVV, workplace safety, etc.)