Freelancer profile translated to English.
Back to original languageAbout Vincent
Transform your operations with AI and automation! 👇🏼
I specialize in developing and integrating custom artificial intelligence and automation solutions, **to help businesses reduce their costs, optimize their performance, and free up their teams from repetitive tasks**.
My goal:To enable you to focus on what matters most while preparing your business for the challenges of tomorrow.
My expertise:
- Workflow Automation:Creating optimized processes for better operational efficiency.
- AI Tool Integration:Extracting insights, optimizing decisions, and automating strategic tasks.
- Digital Communication and Marketing:Engaging and impactful campaigns to increase your visibility and maximize your results.
- Video Editing:Professional content to strengthen your branding and capture your audience's attention.
Why collaborate with me?
- Solid experiencein supporting companies across various sectors.
- **A personalized and results-oriented approach**.
- A unique combination of technical skillsin AI and automation, combined with expertise in digital communication.
- Professionalism and commitmentto delivering high-performing, sustainable solutions tailored to your challenges.
Ready to transform your processes and boost your productivity?
Contact me for an initial discussion!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- PixlyOptimization of Customer Support through AI and AutomationNovember 2024 - December 2024 (1 month)Problem:Pixly was facing a constant increase in customer requests related to orders, deliveries, and product usage. This growing workload quickly overwhelmed the support team, leading to long response times, decreased customer satisfaction, and a negative impact on loyalty.Tasks Performed:1. In-depth audit of customer support processes:- Analysis of incoming request flows and the most frequent types of inquiries.- Identification of bottlenecks and opportunities for automation using AI-based solutions.2. Design and implementation of custom solutions:- Implementation of an AI-based conversational chatbot to instantly and effectively answer common customer questions.- Redirection of complex requests to the appropriate human agents through automated classification.- **Automated tracking of ongoing requests**, with real-time notifications to keep customers informed of their request's progress.3. Training and team support:- Training of support teams to effectively use AI tools and collaborate with the chatbot.- Implementation of post-deployment monitoring to refine the chatbot's functionality and ensure smooth adoption.Results Achieved:- **-70% reduction in average response time**, improving the responsiveness and efficiency of customer service.- **+35% increase in customer satisfaction**, thanks to fast and seamless request processing.- **60% of requests managed automatically by the chatbot**, allowing the support team to focus on complex cases.- **Improved customer loyalty**, through an optimized and personalized user experience.
- Sakho PropertiesIT ConsultantREAL ESTATESeptember 2024 - November 2024 (2 months)Sakho Properties wanted to optimize its prospect qualification process and improve its lead management. Their main challenge was to effectively segment prospects based on their maturity ("warmth"), budget, and engage them in tailored campaigns, while reducing the time spent on repetitive tasks.Tasks Performed:1. In-depth audit of existing systems:
- Analysis of prospect management processes (website, WhatsApp, CRM).
- Identification of bottlenecks and opportunities for improvement in automation and AI.
2. Design and implementation of custom solutions:- **Development of a lead nurturing automation system**, based on behavioral analysis and prospect scoring.
- Integration between their website, WhatsApp, and CRM to ensure smooth data synchronization and centralized interaction management.
- Implementation of personalized email campaigns: "hot" prospects were automatically pushed into high-conversion campaigns, while "cold" prospects received educational content to move them through the conversion funnel.
3. Training and team support:- Training of employees on the use of new tools and automated workflows.
- Implementation of post-project monitoring to adjust and optimize automations.
Results Achieved:- +35% increase in conversions thanks to highly targeted and personalized campaigns.
- Significant time savings: reduction of manual tasks related to segmentation and email sending, freeing up several hours per day for the teams.
- Increased customer satisfaction due to better responsiveness and a smoother journey.
- SelenixOptimization of Customer Data Management and CRM AutomationDIGITAL AND ITAugust 2024 - September 2024 (1 month)Selenix was experiencing difficulties manually managing customer information from multiple sources (online forms, incoming calls, emails). This process led to frequent errors, data duplication, and inefficient request tracking, impacting customer satisfaction.Tasks Performed:1. In-depth audit of existing systems:- Analysis of customer information collection and processing flows.- Identification of data duplication issues and inefficiencies in request assignment.- Evaluation of opportunities to automate and centralize information management.2. Design and implementation of custom solutions:- CRM Optimization:reorganization and centralization of customer data to eliminate duplicates and errors.- Automation of key processes:implementation of an automatic deduplication system to ensure the uniqueness of customer data.- Intelligent request assignment:automatic routing of requests to the appropriate departments, with prioritization based on urgency.- Automated tracking:sending internal notifications to ensure prompt and coordinated processing of customer requests.3. Training and team support:- Training of employees on the use of the optimized CRM and new automated workflows.- Implementation of regular monitoring to adjust processes based on team feedback and needs.Results Achieved:- **-50% reduction in manual entry errors and duplicates**, improving the reliability of customer data.- **-40% reduction in customer response times**, increasing their satisfaction and loyalty.- **Improved internal coordination**, thanks to smooth and automated request management between teams.
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Education
- Master in Digital Communication and MarketingIUT de Corse2019Ce Master offre une approche stratégique et opérationnelle pour maîtriser les outils et technologies modernes permettant d'optimiser les campagnes marketing et automatiser les processus.