Vince Lodiers

Since June 2025, I have started as a freelance entrepreneur from abroad. As a digital nomad in the United Kingdom, I want to support companies with my expertise in marketing, communication, and data.

In my last period at OOM Verzekeringen, I worked as a product manager for our property insurance. Together with the customer journey team, I worked on developing new brand campaigns and achieving premium growth for our insurance products. Additionally, I was part of a core group responsible for the organization's transformation and the development of new private claims products. This experience further strengthened my strategic insight and ability to develop innovative solutions.

For 5.5 years, I worked in the operational departments of Property and Abroad at OOM, fulfilling this dual role for the last 2 years. In the Abroad department, I started as a customer service employee but grew into a special cases handler and complaints coordinator, where I was responsible for resolving complex customer issues and improving customer satisfaction. In the Property department, I was involved in the complete management of customer files, from underwriting to claims and changes, and also took responsibility for handling complaints and special cases. These roles further strengthened my organizational skills, customer-centric approach, and problem-solving abilities.