Description

I help organisations stabilise HR operations, improve platform adoption, and build scalable processes:

- Establishing or improving a knowledge management framework

- Business analysis that actually fits your organisation

- Stabilise BAU and build sustainable, scalable operations

- Fix low platform adoption (ServiceNow, Workday, etc.)

- Improve, automate, or map end-to-end processes

- Reduce headcount pressure with a senior specialist who leaves things better than they found them

What I bring:

- 10+ years of hands-on HR experience in global, high-profile, and complex multicultural organisations

- Strong transition and transformation track record

- Proven operational excellence and service quality improvements

- Clear communicator bridging teams and departments

- Pragmatic business-first approach to generative AI

- Transparency, empathy, growth mindset

Core platforms

- ERP: SAP, Workday

- Case Management: ServiceNow, Freshservice, Neocase

Languages

English
Native or bilingual
Hungarian
Native or bilingual
Spanish
Basic

Workplace preferences

Can work on-site

Budapest (up to 50km)

Self-Employed
HR Service Operations & Knowledge Specialist
HUMAN RESOURCES
June 2026 - Today (2 months)
I help organisations stabilise HR operations, improve platform adoption, and build scalable processes:

- Establishing or improving a knowledge management framework

- Business analysis that actually fits your organisation

- Stabilise BAU and build sustainable, scalable operations

- Fix low platform adoption (ServiceNow, Workday, etc.)

- Improve, automate, or map end-to-end processes

- Reduce headcount pressure with a senior specialist who leaves things better than they found them
ServiceNow Business analysis HR Operations Human Resources Knowledge Management
ALBEMARLE
HR Transformation Specialist
HUMAN RESOURCES
March 2023 - June 2026 (3 years and 3 months)
Global roll-out of ServiceNow and Freshservice HR Support portals Requirement gathering, design, and development for global HR case intake management UAT coordination.

Go live and hypercare support Citizen developer - HR workspace configuration and development, reporting and KPI dashboard creation, regular cadences with IT.

Global knowledge manager supporting multiple languages.
ServiceNow Knowledge Management Business analysis Freshservice Platform Management
BOSCH
International Mobility Specialist
HUMAN RESOURCES
October 2022 - January 2023 (3 months)
End to End international assignment support: PY, PT, Comp&Ben, Start, End, Extension, On/Off-boarding, Contract creation, and liaising with the relocation, immigration, and real estate partners.
Global Mobility