Description

I help companies design user-centered web and mobile products that are simple, scalable, and data-driven. With 8+ years of experience in SaaS, enterprise, and consumer platforms, I support teams from research and concept to design systems and developer handoff. My work has helped improve engagement, reduce drop-offs, and streamline complex workflows.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Espoo (up to 30km)

Tech Mahindra
Lead UX Designer
TELECOMMUNICATIONS
February 2022 - August 2025 (3 years and 6 months)
Bengaluru, Karnataka, India
Spearheaded the end-to-end UX design for Telefónica Germany, resulting in a 15% increase in user engagement and a 25% reduction in drop-offs through data-driven design.
Orchestrated the scalability of a comprehensive design system across 12 global brands for Telefónica, ensuring visual consistency and operational efficiency across Web, Retail, and Agent channels.
Optimised the design-to-development pipeline by maintaining rigorous Design System Documentation and utilising Storybook to ensure production-ready, accessible components.
Collaborated with stakeholders, product owners, designers, and developers to align user experiences with business objectives and deliver measurable impact.
Actively mentored junior and mid-level designers, fostering a culture of continuous improvement through structured design critiques, workshops, and shared best practices
User Experience Design Figma UI Web Design Accessibility User Research
UST Global
Lead UX Designer
E-COMMERCE
August 2019 - February 2022 (2 years and 6 months)
Bengaluru, Karnataka, India
Optimised supply-chain and operational UX for Albertsons, improving workflows across grocery stores, warehouse, logistics, inventory, and fulfilment operations, reducing friction for store teams and increasing overall process efficiency across touchpoints.
Translated complex business goals into intuitive SaaS and eCommerce workflows, aligning design strategy with Product -Led Growth (PLG) to drive user adoption and retention.
Led workshops and usability tests to validate insights, refine design decisions, and improve overall product usability
E-commerce Figma Adobe XD
Sears Holdings
UX/UI Designer | SME Creative Designs
DIGITAL AND IT
September 2016 - August 2019 (2 years and 11 months)
Bengaluru, Karnataka, India
Improved the UX for Sears.com and Kmart.com, resulting in a 20% boost in user engagement and a measurable reduction in drop-offs
Partnered effectively with cross-functional teams to develop and execute end-to-end product strategy
Delivered creative assets supporting both marketing campaigns and internal communications

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Bachelor of Computer Application (BCA) Certified Experience Designer (UX)
UXMINT
Bachelor of Computer Application (BCA) Certified Experience Designer (UX)
Mobile User Experience (UX) Design
IxDF
Mobile User Experience (UX) Design

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Vikram Babu Bhaktavathsalam

Lead UX Designer

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