Victor Weguilla

L2 Technical Support Engineer | Fintech & ITIL / CompTIA A+ Certified

With solid experience in telecom leaders (Orange, Express Union), I support companies in managing their technical support and optimizing their critical workflows. Specialist in complex environments and remote work, I guarantee rapid incident resolution and maximum customer satisfaction.

🛠 Technical Expertise & Maintenance

Level 2 (L2) Support: In-depth diagnostics, server log analysis, and complex incident resolution.

System & Network Administration: Secure access management via VPN, SSH, and Windows/Linux environments.

Database Management: Proficiency in SQL queries for server data extraction and analysis.

Cybersecurity: Workstation security and rigorous access rights management.

📈 Performance & Process Management

SLA Management: Strict adherence to response and resolution times (Service Level Agreement).

Incident Management: Application of ITIL methodologies for perfect ticket traceability.

B2B Customer Support: Smooth interface between business clients and engineering teams.

AI & Productivity: Advanced use of AI tools (ChatGPT, Claude) for workflow optimization.

🌍 International & Remote Dimension

Trilingual: Professional intervention capability in French, Russian, and English.

Full Remote: Perfect mastery of collaborative tools (Jira, Slack, Microsoft Teams, Trello).

Flexibility: Ability to work effectively across multiple time zones.

Availability: Immediate.

Ready to undertake short or long-term missions via Deel or Remote.com.