Description

Detail-oriented Administrative Support and ICT professional with experience in data entry, customer support, reporting, and digital systems management. Skilled in maintaining accurate records, validating data, preparing reports, managing documentation, and supporting daily business operations.

Experienced in handling customer inquiries, CRM updates, spreadsheet management, and administrative workflows in both educational and service-oriented environments. Proficient in Microsoft Office, Google Workspace, data management systems, and digital collaboration tools. Recognized for strong organizational skills, accuracy, problem-solving abilities, and the capacity to work independently in remote or on-site settings.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Universitas Negeri Manado-Manado
Information and Communication Technology (ICT) System Administrator
June 2025 - Today (1 year)
• • Manage and maintain university information systems, websites, and digital platforms supporting academic and administrative operations.
• • Perform student data entry, validation, and reporting through Neo Feeder and PDDIKTI systems to ensure data accuracy and compliance.
• • Provide technical support and helpdesk services for students, faculty, and staff, resolving system and account-related issues.
• • Maintain website content, digital resources, and online information to ensure accessibility and accuracy.
• • Develop and document Standard Operating Procedures (SOPs) for ICT services and operational processes.
• • Generate reports, validate institutional data, and support decision-making through accurate record management.
• • Coordinate system maintenance, backups, and digital asset management to ensure service continuity.
• • Support repository development, academic data management, and university digital transformation initiatives.
administrative support Microsoft Office Data entry clerk Database administration customer service
PT Global Gemilang Express-Manado
Call Center - Admin Support
April 2021 - November 2023 (2 years and 7 months)
• • Managed customer inquiries and complaints through phone, email, and chat channels.
• • Investigated service issues, documented findings, and provided timely solutions in accordance with company procedures.
• • Performed data entry, data validation, and database updates to maintain accurate customer records.
• • Managed CRM records, administrative documentation, and operational reports.
• • Conducted follow-ups to ensure customer satisfaction and timely case resolution.
• • Coordinated internal communication between departments to support issue escalation and service delivery.
• • Prepared reports and maintained organized records to support daily business operations.