Victorine Ferron

ServiceNow Technical-Functional Consultant – 8 years of experience

Specialized in supporting companies on ServiceNow for 8 years, I offer my expertise to simplify and optimize your business processes. With extensive experience in ITSM, CSM and SPM modules, I mainly work on the study phase, implementation and configuration, technical support, as well as continuous improvement of your ServiceNow instances.

Why collaborate with me?

Technical and functional expertise: My dual competence allows me to analyze your business needs and translate them effectively into practical and reliable solutions on ServiceNow.

Pragmatic and results-oriented approach: I favor simple and adapted solutions, while responding precisely to your objectives.

Flexibility and adaptability: Accustomed to working as reinforcement or support, I quickly integrate into your environment and your teams for fluid and effective collaboration.

Examples of missions I can carry out:

- Presentation of ServiceNow modules or functionality, workshop facilitation for defining the need

- Configuration and customization of ITSM, CSM or SPM modules

- Analysis, study and proposals of solutions adapted to your challenges.

- Identification and correction of anomalies or malfunctions on your platform.

- Training or transfer of skills to your internal teams.

Do not hesitate to contact me to discuss your needs. I will be delighted to contribute to the success of your ServiceNow projects.