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Victorine FerronVF

Victorine Ferron

ServiceNow Technical-Functional Consultant

€600/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Victorine

ServiceNow Technical-Functional Consultant – 8 years of experience

Specialized in supporting companies on ServiceNow for 8 years, I offer my expertise to simplify and optimize your business processes. With extensive experience in ITSM, CSM and SPM modules, I mainly work on the study phase, implementation and configuration, technical support, as well as continuous improvement of your ServiceNow instances.

Why collaborate with me?

Technical and functional expertise: My dual competence allows me to analyze your business needs and translate them effectively into practical and reliable solutions on ServiceNow.

Pragmatic and results-oriented approach: I favor simple and adapted solutions, while responding precisely to your objectives.

Flexibility and adaptability: Accustomed to working as reinforcement or support, I quickly integrate into your environment and your teams for fluid and effective collaboration.

Examples of missions I can carry out:

- Presentation of ServiceNow modules or functionality, workshop facilitation for defining the need

- Configuration and customization of ITSM, CSM or SPM modules

- Analysis, study and proposals of solutions adapted to your challenges.

- Identification and correction of anomalies or malfunctions on your platform.

- Training or transfer of skills to your internal teams.

Do not hesitate to contact me to discuss your needs. I will be delighted to contribute to the success of your ServiceNow projects.
  • English

    Fluent

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Orange Business
    ServiceNow Technical-Functional Consultant
    DIGITAL AND IT
    July 2022 - February 2024 (1 year and 8 months)
    Paris, France
    - Integration of CSM and ITSM modules
    - DEV Lead of a team of 10 ServiceNow developers
  • Orange Business Services
    ServiceNow technical-functional consultant
    DIGITAL AND IT
    March 2020 - Today (6 years and 2 months)
    Paris, France
    Subject: This project consists of offering Orange customers the possibility of monitoring and configuring their network from a portal

    Team size: 10 developers, 2 Product Owners, 2 IT Product Owners, 1 UX/UI)

    Missions:
    - Technical maturation
    - Development of user stories
    - Realization of POC
    - Pilot on a technical subject (Service Portal / API / Flow Designer / Record Producer) to allow Orange customers to modify the configuration of their network from the ServiceNow portal
    - Release actions for the deployment of PATCHs
    - Improvement proposal
    - Analysis and presentation of the Orlando release as part of a version upgrade
    - Participation in actions related to version upgrades (conflict resolution, tests, corrections)
    - Preparation and presentation of demo
    HTML/CSS AngularJS Service Portal Web Services Flow designer Script include JavaScript
  • Orange Business Services
    Technical-functional consultant
    DIGITAL AND IT
    January 2019 - March 2021 (2 years and 3 months)
    Paris, France
    Subject: This project was linked to the creation of incidents from a personalized portal

    Team size: 3 developers, 1 Product Owner

    Missions:
    1. ServiceNow Integrator
    - Technical maturation
    - Development of user stories
    - Tests and documentation
    2. Technical referent
    - Support for the development team on technical problems
    - Coach for the integration of new developers
    3. Facilitator/ co-ScrumMaster (with IT-PO)
    - Team organization / deadline monitoring
    - Team protection
    - Anticipation / guarantor of capacity and velocity
    - Ensure compliance with Agile practices
    JavaScript HTML/CSS Workflow Service Portal

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Education

  • DUT in Mechanical Engineering and Production
    DUT Ville d'Avray
    2013
  • General Engineering Degree
    EI CESI - Nanterre
    2016

Certifications

  • ServiceNow - Certified Implementation Specialist - IT Service Management
    ServiceNow
    2021
  • ServiceNow - certification - ITSM professional
    ServiceNow
    2021

Skill set (21)

Categories