Victoria Veliz

Maintenance Operations Coordinator responsible for managing multiple residential properties in Denver. I use AppFolio as a central platform to coordinate 150+ monthly work orders, from creation to closing. I supervise communication with vendors, owners, and tenants in English, processing quotes, validating estimates, and ensuring deadline compliance. I maintain accurate records of approvals, costs, and job statuses. I am bilingual (EN/ES) operating fully in a US business context. We work Denver hours from Spain, demonstrating professionalism and reliability in international collaboration.

I coordinated 100+ monthly maintenance orders end-to-end using Propertyware, managing the complete cycle from creation to billing (all in English with US owners and contractors). I supervised communication with vendors: quotes, scheduling, and follow-ups. I processed and validated estimates for owner approval, and maintained accurate records of approvals and job statuses. I used Monday.com to assign tasks and prioritize workflows. I reduced response times by 30% through proactive follow-up and clear communication. Bilingual EN/ES with experience operating fully in a US business context.

I coordinated over 700 hours of maintenance, including shifts and tenant changes. I maintained accurate records of approvals, vendor updates, and work schedules. I resolved pending issues and reduced delays through proactive follow-ups and effective communication. I worked directly with US contractors and owners, operating fully in English, ensuring compliance with schedules and quality of completed jobs.