Freelancer profile translated to English.
Back to original languageAbout Victoria
Over 3 years of experience in supporting B2B clients, with a dual expertise in portfolio management and cross-functional project management, in various sectors such as communication, tech, personal insurance, and hospitality.
French
Native or bilingual
English
Fluent
Italian
Conversational
Can work on-site
Paris (up to 50km)
Experience
- THE EDITORIALISTCUSTOMER SUCCESS MANAGERJanuary 2024 - Today (2 years and 5 months)Managed a portfolio of 120+ B2B clients in editorial communication, focusing on retention and maximizing upsells. Strategic account monitoring, KPI analysis (Revenue, upsell, churn) to optimize client performance. Strengthened client engagement and contributed to product evolution to meet market needs.
- ACCORCUSTOMER SUCCESS AND LOYALTY MANAGERJanuary 2023 - January 2024 (1 year)Launched and onboarded 300+ hotels into a new B2B loyalty program within Accor Luxury and Lifestyle. Supported hotels, managed the transition, and served as the primary point of contact. Improved program quality through training, effective communication, and standardized procedures.
- REECH INFLUENCE CLOUDCUSTOMER SUCCESS MANAGERMay 2023 - October 2023 (5 months)Managed a portfolio of 15 clients, supporting them from onboarding to renewal with successful adoption of Reech Influence Cloud. Identified and executed upsell and cross-sell opportunities, collaborating with the R&D team to enhance the product. NPS > 70 and minimized churn through proactive management and tailored solutions.
Recommendations
Be the first to recommend Victoria
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Bachelor of Science in MarketingNEOMA Business School2021Master's degree, Marketing
- FASHION DIRECTION BRAND AND COMMUNICATION MANAGEMENT, Communication, generalPolitecnico di Milano2017FASHION DIRECTION BRAND AND COMMUNICATION MANAGEMENT, Communication, général