Freelancer profile translated to English.

Description

Need customer service that doesn't just answer tickets but boosts your revenue?

With a background in brand marketing and innovation, I transform your customer service into a true conversion driver. My experience in 5-star Australian hospitality (bilingual English) and my current role managing Customer Care for a dermo-cosmetic brand have equipped me to handle premium and demanding clientele.

What I bring to your brand:

>Performance & Conversion:Every interaction is an opportunity to reassure, advise, and sell.

>Modernity & AI:I master next-generation customer relationship tools (AI platforms, CRM) for fast, hyper-personalized support.

>7-Day Availability:Essential service continuity, even on weekends, with no extra charge.

Forget passive customer service. Offer your customers a seamless, human, and high-end experience that builds loyalty and drives sales.

Let's discuss your project!

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

ORANGE
Digital Communication & Marketing
TELECOMMUNICATIONS
August 2019 - September 2020 (1 year and 1 month)
Lyon, France
Branding Brand Content Video Editing Video Production Social Media Newsletter Seminar CSR Communication Strategy
Orange Business Services
BRAND
TELECOMMUNICATIONS
January 2019 - September 2019 (8 months)
Paris, France
Branding Brand Content Branding & Identity