Freelancer profile translated to English.

Description

Do you manage a fashion or accessories boutique and lack the time to manage your social media and respond to customers?

I'll take care of it for you.

📲 Community Management

Instagram and Facebook posts, captions and

hashtags, DM and comment responses,

monthly editorial calendar, performance report.

🤝 Remote Customer Service

Message and complaint management, order tracking, warm and

professional customer relations.

6 years of experience in sales, customer relations and

online store management.

I work remotely with French-speaking boutiques (France, Belgium, Canada).

Ready to chat? Contact me on Malt.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

Boutique effortless
Store Manager and Salesperson
FASHION AND COSMETICS
February 2025 - Today (1 year and 4 months)
AMBODIFILAO BAINA, Antananarivo, Madagascar
Welcoming, informing, and guiding the public
Responding to phone calls and messages on social media (Facebook, TikTok, Instagram)
Managing payments and tracking cash
Organizing and enhancing the workspace
Monitoring inventory and providing basic administrative support
Developing and retaining customers
Instagram Strategy Social Media Management
Casa Biouty
Versatile Back Office Agent
E-COMMERCE
March 2024 - September 2024 (6 months)
Tananarive, Madagascar
Responding to messages on social media (Facebook, TikTok, Instagram) and by phone
Processing and tracking online orders
Administrative management: data entry, issuing invoices and delivery notes
Updating the website (product sheets, prices, available stock)
Monitoring returns, refunds, and coordinating with customer service
Assisting logistics and sales teams
Checking the quality and accuracy of information displayed online
Uriscom
Customer Advisor (Call Center)
October 2023 - February 2024 (4 months)
Tananarive, Madagascar
Customer advisor in a call center. Handling incoming calls, listening to and supporting customers, managing and resolving requests, upselling services