Freelancer profile translated to English.

Description

Consultant in Project Management (Project Manager) and Operations, specialized in Order to Cash (O2C) process optimization, SAP SD, and operational efficiency improvement.

Experience as an SAP SD Functional Consultant / Functional Lead, managing the complete (end-to-end) cycle from requirements gathering to implementation, testing, and support. Extensive experience in incidents, functional analysis, process improvement, and coordination with technical (ABAP) and business teams.

I have worked in international environments leading SAP implementation projects, support, rollouts, and continuous improvement, ensuring on-time delivery (delivery management) and alignment with business objectives.

Results-oriented profile with strong capabilities in:

• Project Management / Delivery Management

• Business Analysis / Functional Analysis

• Process Optimization / Continuous Improvement

• Stakeholder Management / Communication

• Operations Management

Accustomed to working with tools such as SAP ECC, SAP SD, Holded, Haddock, Skello, Notion, Microsoft, and collaborative environments.

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Studio Torden S.L. Audiovisual production
Project & Delivery Lead — Strategic Accounts
July 2023 - February 2026 (2 years and 7 months)
Madrid, Spain
▸ End-to-end project coordination for a strategic retail/distribution client: planning, deliverables tracking, risk management, and quality assurance — without a PM layer above.
▸ Direct client relationship management: aligning expectations, communicating progress, and resolving blockers at the business level.
▸ Budget tracking and cost control: monitoring deviations and supporting operational decisions in real time.
▸ Coordination of internal team and external suppliers to ensure on-time, quality delivery.
▸ Workflow standardization and process improvement to reduce friction and increase delivery capacity.
▸ Led digital transformation: implemented Holded for invoicing, expense tracking, and process automation — reducing administrative overhead and improving financial visibility.
Susumo Gourmet S.L.
Internal Project Lead — Process, Operations & Digitalisation
November 2019 - July 2023 (3 years and 8 months)
Madrid, Spain
▸ Led end-to-end digitalisation projects as internal project owner: scoping, vendor selection, implementation, and team adoption across all 4 restaurant locations.
▸ Implemented Haddock POS system and Skello workforce management tool; integrated third-party platforms (Flipdish, LastApp) with the core system to unify operations.
Accenture Outsourcing – Coty/Astor
SAP OTC Functional Lead & Team Lead | SAP ECC SD
January 2010 - November 2019 (9 years and 10 months)
Madrid, Spain
▸ SAP ECC SD / OTC Functional Lead (SME) in an international environment, combining projects, rollouts, and hybrid support (evolutionary improvements + incidents).
▸ SD–LE integration focus: ensured a stable flow Sales Order → Outbound Delivery → Picking/Packing → PGI → Billing, isolating breaks across configuration, master data, process execution, or integration.
▸ IDocs / EDI & interface-driven processes: supported and troubleshot inbound/outbound interfaces impacting OTC and logistics execution, analyzing IDoc statuses/errors and coordinating fixes with integration/ABAP teams.
▸ Root Cause Analysis (RCA) & functional troubleshooting: identified the source of issues (configuration, data, process, or integration) and coordinated resolution with SD–MM–FI teams and technical/ABAP support when required.
▸ Delivered corrective and preventive solutions: improved rules and controls across pricing, billing, deliveries/returns, and credit processes, supported by clear functional documentation to reduce recurrence.
▸ End-to-end change delivery: requirements workshops with the business/BPOs, functional design, planning, UAT & regression testing, deployment support, and hypercare stabilization.
▸ Team Lead: coordinated and prioritized work for a distributed team (5 in Spain + 6 in the Philippines), tracked deliverables and SLAs, and aligned stakeholders through clear communication and ownership..