Freelancer profile translated to English.

Description

I help SMEs, startups, and freelancers organize their business operations to enable growth, delegation, and professionalization without single-person dependency.

I am a senior operations consultant with over 15 years of international experience, including 8 years in top-tier pharmaceutical laboratories. I have managed commercial portfolios of approximately €25M, designed SOPs from scratch, and coordinated cross-functional teams on transversal projects.

What sets me apart: I don't just write documents. I interview your team, understand how work is actually done, identify gaps, and deliver processes and SOPs that your people actually use.

I work remotely in Spanish and English. Detail-oriented. People-focused.

Typical deliverables: process diagnosis, operational SOPs, gap analysis, commercial operations frameworks, support as an external Operations Partner.

Industry field of expertise

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual
English
Fluent
Italian
Conversational

Workplace preferences

Remote only

Primarily works remotely

Esteve Pharmaceuticals2025
Commercial Operations Coordinator - Partnering & Alliances
August 2025 - Today (11 months)
-> Designed and implemented ABC customer segmentation model - portfolio approx. 25M EUR
-> Operational coordination of the global Partnering & Alliances division
-> Organisation and support of international strategic meetings, offsites and workshops
-> Stakeholder management, agenda coordination and cross-functional project tracking
-> Process standardisation and continuous improvement across commercial operations
-> Collaboration with global Business Development, Finance, Legal and Commercial teams
-> Defined operational SOPs: order flow, demand planning, service level surveys, samples management, overdue balance recovery
SOP Design & Documentation Commercial Operations Project Coordination
Moehs Fine Chemicals
Customer Service Specialist
January 2019 - January 2025 (6 years)
-> Order management and end-to-end backoffice operations for international clients
-> Direct support to Area Managers across multiple markets
-> Quality and regulatory support for API products - coordination with Quality and Regulatory depts.
-> Defined operational SOPs: order flow, demand planning, service level surveys, samples management, overdue balance recovery
-> Established commercial-quality alignment protocols and GMP deviation action plans
-> Structured regulatory project pipeline for ongoing and future investment decisions
-> Event coordination: corporate visits, client meetings and internal workshops
-> Assistant to Chief Commercial Officer - executive support and project follow-up
Watts Industries Iberica
Sales & Operations Support
January 2015 - January 2018 (3 years)
-> Commercial support, project coordination and cross-departmental management
-> Customer follow-up and internal meeting organisation