About Victoria
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- LA MAISON CONVERTIBLEMarketing DirectorRETAIL (SMALL BUSINESS)May 2020 - Today (6 years and 3 months)Paris, FranceFamily SME, omnichannel distribution, leader in convertible furniture. I first joined the brand during COVID to strengthen e-commerce before taking over the marketing department.
- Branding and marketing strategy: creation of the brand platform, development of the commercial plan across all online and offline channels (TV, Metro, OOH, Radio, Web, Social Media) and management of the marketing budget
- Retail: POS displays, merchandising concepts, drive-to-store operations, and opening of 8 stores in 3 years
- CRM: implementation of HubSpot, creation of commercial routines and marketing scenarios (workflows, email automation...), training of sales teams
- E-commerce: redesign of 3 websites, management of developers and hosts. Web sales x4 in 4 years
- Recruitment and Management of a marketing team of 6 employees (Social Media Manager, Web, Merchandising, Traffic Manager) and +10 agencies/freelancers (Media, SEO, Development, CRM, Graphic Design, 3D Artist, Motion Designer),
- UNILEVERBrand Manager - T.O by LiptonE-COMMERCEJuly 2016 - April 2017 (9 months)ĂŽle-de-France, FranceStartup and first DTC business of the Unilever group, online and selective retail distribution. I joined the BU 2 months before the brand launch.
- Digital and traditional activation: definition of the media plan (PR, TV, VOL, Social media, Influence, OOH, Events...) and management of 360 campaigns (Pierre Hermé Partnership)
- Implementation of the influence strategy: clients, bloggers, social influencers
- Development of the CRM strategy: customer contact/loyalty plan over 18 months. CVR > 5%
- Brand voice: writing of off and online content and creative briefing
- Management of the overall Marketing budget and analysis of ROI and CAC / machine sold
- Growth Hacking: startup bootcamp program in Amsterdam (12 weeks)
- DermalogicaDigital & Influence ManagerFASHION AND COSMETICSApril 2017 - September 2019 (2 years and 5 months)FranceNo. 1 in professional skincare worldwide, online, retail, and institute distribution. I joined the brand 1 month before its launch in France (first employee).
- Definition of the French DTC digital strategy (objectives: awareness, acquisition, and loyalty) + budget management accordingly (P&L). E-commerce ROI >2
- Co-creation of brand and product campaigns + implementation within a digital activation plan: >> Social media and Influence to build brand awareness and increase engagement. Collaboration ROI >3 >> Paid Media: global strategy + management of branding and performance campaigns (Adwords, Shopping, YouTube, Facebook, Instagram). Performance campaign ROI >4 >> CRM: development of an emailing plan to retain customers (newsletters + triggers and automation). Email CVR >5
- Launch of the e-commerce site (Shopify) + management of IT projects with the Global team (GDPR, logistics and financial flows between ERP and e-shop)
- Analysis of digital KPIs (Shopify + GA), insights and optimizations to boost e-shop performance and sales (UX, SEO, customer journeys, A/B tests)
- Prospecting and opening of partner e-retail sites (Feelunique, Place des Tendances, Jolimoi) + implementation of dedicated trade plans
- Management of 2 people (1 Web Designer + 1 Community Manager) with a global strategic vision and daily task monitoring,
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Education
- Master 2 Marketing and International Business. Entrepreneurship OptionHEC Montréal2014