Victor Gilles, Customer support & client relations

Freelancer profile translated to English.

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Description

A well-supported client is a client who stays. This conviction has guided my approach for over 3 years.

I handle customer support from A to Z: process structuring, multi-channel management, dispute resolution, loyalty, and administration.

Versatile and autonomous, I quickly adapt to tools and teams to deliver quality service.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Iliad / Free
Multi-channel Customer Support Officer
SOFTWARE PUBLISHING
April 2023 - December 2025 (2 years and 8 months)
Bordeaux, France
Daily management of customer support by phone and email within one of the most demanding telecom operators in France.

Handling various requests: service activation, fault resolution, billing disputes, customer retention.

Regular management of conflict situations and dissatisfied customers with the constant objective of satisfaction and loyalty.
Teamwork with internal CRM tools and strict quality of response procedures.
VSTRA
Co-founder — Head of Customer Support & Client Relations
E-COMMERCE
October 2025 - Today (8 months)
Bordeaux, France
Co-creation of an entrepreneurial structure with the setup and management of the customer support service from A to Z.

Definition of customer relations processes, handling incoming requests, managing feedback and dissatisfaction.

Experience of the operational reality of a startup: versatility, autonomy, quick decision-making, and sense of responsibility.
GILLES Services
Client Relations & Administrative Management Officer
CIVIL ENGINEERING
October 2025 - Today (8 months)
Complete management of customer relations and administration for a welding company.

Management of the professional email inbox and follow-up of client communications
Creation and issuance of invoices
Redesign of the visual identity (logo)
Single point of contact for clients and partners

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