Freelancer profile translated to English.

Description

ABOUT

Looking for a competent and proactive person to retain your customers through impeccable customer relations?

You are in the right place :)

I offer you my overall vision of Customer Support to design the best solution for your goals.

Specifically, here are the actions I help you implement:

✅ Management and centralization of channels (emails, chat, calls, whatsapp, etc.)

✅ Automation of tasks (workflows, templates, views, agent assignments, CSAT form)

✅ Creation and optimization of help centers and knowledge bases (content, platform, formats, etc.)

✅ Implementation of dashboards and key metrics tracking (KPIs)

✅ Implementation of AI chatbots (personalized responses, redirection to help center, appointment booking...)

✅ Service Level Agreements (SLAs)

✅ Personalization of your customer interactions

METHOD

0️⃣ DIAGNOSIS

- Discovery call to understand your needs and frame the mission

1️⃣ FOUNDATION

- Analysis of the existing solution and definition of objectives to be achieved for the execution phase

2️⃣ EXECUTION

- Operational implementation of the solution/tools and processes

- Project management until the achievement of the set objectives

3️⃣ OPTIMIZATION

- Recommendations for improvements (processes, functionality)

- Detailed follow-up via Notion, availability on Slack 5 days a week and weekly video calls.

RATES

I can offer you monthly billing without commitment.

- 1 day/week: €1800

- 2 days/week: €3240 (-10%)

- 3 days/week: €4590 (-15%)

- 4 days/week: €5760 (-20%)

Do not hesitate to contact me, I would be delighted to discuss it with you!

Just click 👉propose a project👈

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely