Freelancer profile translated to English.

Description

Marketing and Customer Experience Managerwith over 5 years of experience,I combine digital strategy, customer relations, and 360° project management. Specializing in CRM, loyalty, and performance analysis (SEO/SEA, social media, automation), I place customer satisfaction at the heart of every marketing action.

My goal: to contribute to brand development by creating engaging and lasting experiences.

Languages

Spanish
Native or bilingual
English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

MIRROR BARBERSHOP
MANAGER
September 2024 - Today (1 year and 9 months)
Clamart, France
Supervision of commercial activity and team coordination. Management of digital communication and social media animation (Instagram, Snapchat). Customer reception and loyalty, with personalized follow-up. Development of the salon's reputation through marketing actions.
CRM Project Management Communication Strategy Customer Loyalty Team Management
beIN SPORTS
OPERATIONAL MARKETING MANAGER
February 2021 - September 2024 (3 years and 7 months)
Management of online & offline advertising campaigns (SEO/SEA, CRM, social media). Optimization of visibility and customer loyalty via CRM and KPIs. Budget management and creative coordination to strengthen brand image. Analysis of marketing data and reporting to management.
Operational Marketing Campaign Management CRM Data Analysis Budget Management
A.C.B.B
COMMUNICATION AND EVENTS COORDINATOR
November 2019 - June 2020 (7 months)
Boulogne-Billancourt, France
Development of 360° communication and social media animation. Organization of events (general assembly, competitions). Campaign monitoring and impact analysis. Establishment of partnerships to increase club visibility.
Communication Strategy Event Management Project Management Administrative Management