Victoire Latron

Ensures daily communication between the brand and its customers to guarantee a smooth, personalized, and high-quality shopping experience. Supports customers throughout their journey, from information gathering to order reception, ensuring their satisfaction and the rapid resolution of their requests.

Multichannel customer service management (email, social networks)

Personalized customer support throughout the purchasing journey

Product advice and tailored solutions

Order tracking and coordination with internal/logistics teams

Returns management and rapid resolution of customer requests

Customer satisfaction analysis and contribution to the continuous improvement of user experience and brand image

Managed the launch of the new ImagesDéfense e-commerce sales platform. Collaborated with key stakeholders to ensure a smooth user experience and guarantee end-customer satisfaction. Managed customer service. Managed sales for the store as well as image sales.

Supervised the various stages of subtitle and voice-over production, including planning, deadline management, and unforeseen issue resolution. Close collaboration with producers, broadcasters, and service providers (main client: Arte), ensuring smooth communication.