Freelancer profile translated to English.
Back to original languageAbout Vicente Javier
With over 30 years of professional experience in the banking, real estate, and business process outsourcing (BPO) sectors, I offer high-level administrative and operational support for companies and professionals seeking to delegate their management with complete peace of mind.
Throughout my career, I have specialized in comprehensive file management, legal processing, administrative back-office, and collections optimization, working both in direct management and through advanced CRM platforms and control tools like Microsoft Excel.
My goal is to bring rigor, efficiency, and impeccable communication to ensure that your business's administrative machinery runs perfectly.
Spanish
Native or bilingual
Can work on-site
Alicante (up to 50km)
Experience
- NTT DATA SPAINPROCESS TECHNICIAN (BPO) – LEGAL AREAREAL ESTATEApril 2026 - Today (3 months)Alicante, Spain• Management and processing of insolvency files under the Second Chance Law for individuals and self-employed.• Review and analysis of judicial, economic, and notarial documentation related to insolvency proceedings.• Verification of legal requirements and necessary documentation for the processing and resolution of files.• File tracking through corporate platforms, ensuring compliance with established procedures and required quality levels.• Administrative and documentary coordination with the different areas involved in file processing.
- BPO CAIXABANKCOLLECTIONS MANAGER /June 2023 - March 2026 (2 years and 9 months)• Management and recovery of financial and commercial debt for portfolios of banking entities, mainly CaixaBank, serving a high volume of clients in different stages of default.• Direct contact and negotiation with debtors to design payment solutions adapted to their economic situation, applying active listening and negotiation techniques.• Negotiation of payment agreements, write-offs, and debt restructurings, achieving the company's commission threshold in multiple periods (exceeding 85% of the collection target).• Achievement of the commissionable target consecutively for the last 6 months at the company, demonstrating consistency and sustained performance capacity.• Continuous surpassing of quality controls and regulatory compliance applied to portfolio management.• Management of collections through virtual POS and recording of actions in the entity's CRM platforms.
- KONECTA BTO S.L.TELEOPERATOR / ADMINISTRATIVE (DEFAULTS)March 2023 - June 2023 (3 months)• Management of early and late-stage debt for telecommunications sector clients (MásMóvil and Yoigo).• Negotiation of payment agreements using active listening techniques and incident resolution.• Compliance with operational indicators and recovery objectives established for the campaign.• Recording and tracking of actions in corporate tools.
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Education
- Level 3 Professional Certificate — Marketing and Communication ManagementGVA LABORACertificado de Profesionalidad Nivel 3 — Gestión de Marketing y Comunicación
- Level 3 Professional Certificate — Customer Service and User ManagementGVA LABORACertificado de Profesionalidad Nivel 3 — Atención al Cliente y Gestión de Usuarios
Certifications
- Level 3 Professional Certificate: Marketing and Communication Management.GVA LABORA (R.D. 614/2013) GENERALITAT VALENCIANA2023
- Level 3 Professional Certificate: Customer Service and User ManagementGVA LABORA (R.D. 295/2004) GENERALITAT VALENCIANA2023