About Véronique
French
Native or bilingual
Experience
- QUADIENTCall Center ManagerJanuary 2019 - January 2023 (4 years)Quadient, Marshall County, MS, USAManaged a team of 20 people. Quadient Care Ambassador: waste reduction.Organizational management.Project monitoring
- LEASEPLAN FranceCustomer Service ManagerJanuary 2012 - January 2018 (6 years)– Managed a team of 6 people – Restructured the activity in line with group strategy.Manager of New Vehicle Delivery Service – 24 people Modernized processes (digitalization, CSR policy) – Operational management of deliveries. Forecast. Relations with administrative authorities and the professional union.
- WINCOR-NIXDORFSales Administration ManagerJanuary 2005 - January 2011 (6 years)Implemented quality of service methods. Developed training programs. Managed deployments and installations. Project management for deployment. Wrote procedures.Defined and described inter- and intra-departmental processes. (SAP migration) Analyzed and monitored the ERP.
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