Freelancer profile translated to English.

Description

Business Analyst / Senior MOA Consultant specialized in retail banking: scoping, functional analysis, specifications, steering, testing, IT migration, digitalization, compliance (KYC, AML-CFT), process optimization, and cross-functional coordination. Strong experience in complex banking environments, multi-team management.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Courbevoie (up to 20km)

Groupe CCF
Compliance Project Manager - Product Owner
BANKING AND INSURANCE
April 2024 - Today (2 years and 2 months)
Project manager on several regulatory projects: AML/CFT scoring, KYC letter and follow-up redesign.
Needs analysis, functional scoping, and specification writing. Testing steering and IT/business coordination to secure implementation.
Contribution to the redesign of control workflows and KYC data reliability.
Agile team facilitation.

**Results**:

Correction of functional discrepancies, KYC / AML-FT compliance, and improvement of the customer review process.
Functional Testing Functional Specifications Agile Method
HSBC Europe Continentale
Business Analysts Team Lead (Digital/Call Center)
BANKING AND INSURANCE
June 2012 - January 2024 (11 years and 7 months)
Referent for majortransformationprojects: HSBC divestment → CCF, Core Banking migration to SAB.
Functional scoping, specification writing, data mapping. IT/integrator/business coordination to secure transitions and anticipate customer impacts.

In parallel, role offacilitator/ Scrum Master within the Digital Maturation team (PO/BA/UX/UI) of the Digital tribe.
Clarification of needs, functional and technical consistency, priority arbitration.
Support for teams on digital projects (digital EER, payments, online KYC, PSD2, CBPR2, ...).

Steeringprocess optimizationfor production incident management.
Work organization, workflow redesign, SLA definition, dashboards, and action plans.

**Results**:
Secured customer transitions.
Projects delivered with improved quality and better velocity.
Reduced incident resolution times.
Digital Banking Data Migration SQL Agile Method Leadership
HSBC
MOA Project Manager - Call Center
BANKING AND INSURANCE
February 2006 - May 2012 (6 years and 3 months)
Project manager for incoming/outgoing call management applications for retail and business customers, as well as activity monitoring tools.

Needs analysis, functional scoping, specifications, and testing.
IT/business coordination to improve agent workflows and streamline task sequences.

**Results**: measurable improvement in AHT (Average Handling Time) thanks to better ergonomics and simplified workflows.

Functional Specifications Functional Testing