Freelancer profile translated to English.
Back to original languageAbout Véra
Salesforce Technical-Functional Consultant with in-depth expertise in the advanced configuration of Salesforce Clouds (Sales, Service, Experience).
Proficient in Salesforce standard, validation rules, approval processes, and flows to meet specific business needs. I can assist you in writing functional specifications, managing backlogs, and coordinating effectively with development teams to ensure functional deliveries and solutions.
My Salesforce Administrator and Service Cloud Consultant certifications attest to my ability to optimize functionalities and deliver quality technical solutions.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Mutuaide assistanceTechnical-Functional ConsultantBANKING AND INSURANCEJuly 2025 - October 2025 (3 months)Noisy-le-Grand, FranceProject: Deployment and integration of the Salesforce platform (Sales Cloud, Service Cloud, Field Service) for managing the provider network and customer support.- Facilitated framing and functional design workshops with business and IT teams.- Gathered, formalized, and prioritized needs (user stories, backlog, test strategy in JIRA).- Analyzed functional and technical impacts of requested changes.- Advanced configuration: data model, Flows, validation rules, profiles, roles, sharing rules.- Complete administration of the Salesforce org: security, visibility hierarchy, automations, layouts, permissions.- Apex Development: classes, triggers, batch jobs, unit tests, and REST calls for inter-system integrations.- Designed and integrated REST APIs to connect Salesforce with the internal information system (provider and customer file management).- Managed deployments (packages, sandboxes, GitLab CI/CD) and provided post-production support.- Conducted functional acceptance testing before business acceptance and monitored issues.- Trained and supported end-users, wrote guides and functional documentation.
- HelloAssoSalesforce ConsultantCIVIC AND SOCIAL ORGANIZATIONSFebruary 2023 - June 2024 (1 year and 4 months)Bordeaux, FranceProject: Optimizing HelloAsso's Salesforce platform to provide a more intuitive user experience and better manage compliance controls (AML/CFT).- Coordinated with development teams and stakeholders to successfully migrate an alerting stack.- Developed a roadmap aligned with the company's various objectives, integrating new functionalities.- Conducted training sessions and facilitated lessons learned from incidents.- Defined and managed the Salesforce product backlog, prioritizing features based on user needs and business objectives.- Advanced Salesforce configuration and customization.- Provided daily training to users on new features.- Collaborated with business teams to translate needs into technical features, ensuring timely delivery of iterations.
- AkkodisSalesforce ConsultantDIGITAL AND ITOctober 2019 - February 2023 (3 years and 4 months)Paris, FranceProject: Support and monitoring of the implementation of the Salesforce CRM / Sales Cloud.- Adoption and change management for sales teams.- Marketing & Emailing campaigns for Leads/Clients (Salesforce Pardot).- Requirement framing, post-deployment testing.- Anomaly management (Level 1 support) & production of user guides.- Setup and configuration of objects, permissions, and user profiles.- Reports and Dashboards.
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